¿Conoces Evernote? El bloc de notas personal y virtual

42 Comentarios

1. 

   paco 12 abril, 2015

   Bien

2. 

   jota 27 mayo, 2015

   jdsjsjsjsd

   • 

     dsdfffffffffffffffffff 14 noviembre, 2015

     hi

3. 

   j 27 mayo, 2015

   hes tennis serve is very deceiving like some ‘works’ here in bog… isnt very fast but it has a wicked spin @
   a crowd of young people moved quietly(quali) along the road, towards the spot thats popular people called la plaza
   any oriiginal work that i create is by default my cpyright, unless i sell it
   my gf gave a long sigh! of pleasure as i stroked her back
   you must be certain beyond all doubt! before accuse him ok
   look at this everyone, pleased spread the word so that all people know it
   been eating a few pies there?
   how sick is your mother? she its ok recovering
   ok pliss keep me posted (infor)
   if u find someone who wore a costume at halloween who wear pajamas you win
   einstein once said tha peace cannot be achieved(achiv) through violence, it can only be attained(ateine) through understanding
   u are in the wrong place
   they soon betray themselves
   im keeping my finger cros that i pass my etxam
   kip an ai aut for a cash machine or for de weirer to my the bill or my bill
   its dificul to keep ur cool when u are ander presur
   im a very pashon person i dont lose my cool isier- im sorry i lost my cool yesturdei
   sometimes you get a bit annoying (enoien)
   i don’t like stand out I always rather to keep my low profile
   is if was u? you want to keep low profile doing ur in ur jomwork or reading somtin

4. 

   jo 28 mayo, 2015

   she stumbled and i couldnt keep a straight face
   how are you express this?
   sorry im late im complili lost track of time!—im keeping track of this students progress
   i.ll do my best to keep my word — dont trust him, he never keep his word
   i forbid u to see that boy again! –im some culturs its forbiden for wimen to bare their legs or arms in public
   because(debido) light waves are so tiny, its too awkwars(ouwer-dificil) to measure them(meachden) in centimaters
   but i really felt like i didnt belong there!
   he gruw up in london, though he originally hails(jeils) from glasgow
   her approaching wedding!(seacerca) made her excited, as well as a little bit nerss
   i alwways concludes my speeches or sentences with a quote form martin luterkin
   fatboy is a computer frik who spends all his freetime in front of his pc he doesn’t know that he can also link with somebody or fuck
   we.re all out shaving cream, soi had to use soap
   carriage by ship is certainly cheaper, but it takes much longer
   a slight smile :I crossed her face when she saw her husband

5. 

   jo 28 mayo, 2015

   we must rummage the charles laptop
   i’ve got stuff there, people so if want to come I will waiting at the reception
   he pushed deeper until she cum
   lately, everything seen like a dream after a second
   I have the shift third
   i want to lip a bite in all your body
   she slap at me –i’m going to spank your bum
   let me be a naughty boy– do u want to play and be naughty im a dirty guy
   he peek I peek under your skirt
   she cuddle me later of all these lovely moments
   I want you in the 4p and pull your hair
   do you want to rubbed against me?
   poor guy everyone teased him because he stumble on the floor
   soon it turned in as cheesy moment
   i was so angry with my bro
   but he couldn’t help himself and gave in her ass
   she gave me a dollar and a lot of sweets
   I gave her a spanking little one
   i wore a green shoes and a body in my back car- he slid off all clothes and she would be punished
   you always make me wet that it’s so insane -I care princess, bald bloody and bruised
   and then he cleaned your mess
   my fetiche are always soft pale skin
   give you hickeys in place that im only going to be able to see
   in the whole world – parts and cum for daddy
   she receives lots of attention by him—-beloved- little one
   we can move a nearest house to our job instead of taking the bus every day
   im being a brat >P snot snot
   please give me time outs for make your illustration
   and leita of all that shit, he began to talk in a stern voice!!!!!
   even if it doesn’t have pen, you can draw
   i wanna snuggle in your arms .3
   but also i want to choke on your cum // helpme helpme im choke

   • 

     dfsdfczz 14 noviembre, 2015

     Phone | Troubleshoot | ASW-SPP-VMU
     Updated: May. 07, 2015 – Clarified Locked Phones process.
     Last edited time: 05/07/2015 09:12 AM US Central Time
     CM Content:

     Details
     • Always perform Watson’s Troubleshooting and basic troubleshooting for Phone issues before transferring to Technical Support.

     Actions
     • Note: If you can’t resolve the customer’s iPhone device issue, refer customers to an Apple store or Apple Care 1-800-APL-CARE (1-800-275-2273). ◦ For more information, see iPhone OS | Call Handling Support | SPP-VMU.

     • Acknowledge the issue. ◦ Let the customer know that a few troubleshooting steps will be taken.

     • Never transfer to Technical Support if the customer is on the device that requires troubleshooting.
     • If the customer has acknowledged Water or Physical damage, that voids the Warranty. ◦ Exception: ASW customers can get an out of warranty replacement Jax if they haven’t received a lost/stolen/out of warranty replacement in the last 12 months even if they purchased a PayLo device.
     ◦ Open a Case Type Lost/Stolen/Broken and subtype No charge.

     • If phone is not working properly after basic troubleshooting, determine if the phone is under Warranty. ◦ If Yes: Let the customer know you will transfer them to Technical Support.
     ◦ If No: Let the customer know and go over their replacement options.

     • If customer wishes to place an order for a new phone transfer to Technical Support or the customer can place order on the Virgin web site. ◦ Note: Callers must be fully authenticated prior to transferring to Technical Support

     • Equipment Hazard Calls
     • Firmware (Software)
     • Keypad Issues
     • Phone Overheating
     • Power/Charging Issues
     • Restricted Phone Troubleshooting
     • Screen Issues
     • Sound Issues
     • Vibrate Issues
     • Water or Physical Damage

     Equipment Hazard Calls
     • Use the steps below to assist customers that call claiming injury or harm from equipment or accessories used while on the Virgin Mobile network.
     • Following these steps ensures the issue is escalated to and investigated by the proper department. ◦ Includes burns, physical injury or damage to personal property caused by equipment or accessories.
     ◦ Does not include an overheating phone unless the device causes some type of injury to the customer or personal property.

     • Follow normal processes for assistance for all other general equipment and accessory concerns, such as dropped calls, slow performance, screen or LCD cracks.
     1. Do not offer resolution.
     2. Do not provide unconfirmed information or theories of what the problem is or how it was caused.
     3. Do not communicate in writing consistently with customers or customer representation.
     4. Tell customer that their concern will be forwarded to the appropriate group for review and they will be contacted with 72 business hours.
     5. Forward all details to your management. ◦ Management: Forward all details to: EquipmentHazardReview@sprint.com

     back to top

     Water or Physical Damage
     • Water or physical damage can be cause from multiple sources such as dropped phone, cracked screen, spilled some liquid on phone, dropped phone in the water, etc.
     • Customers can try powercycling the phone as a possible resolution. ◦ Note: Water or physical damage issues void the warranty on the phone. ◾ Warranty is for manufacturer defect, not water damage, cracked screens, etc. ◾ Do not transfer these calls to Technical Support or refer them to the phone manufacturer.
     ◾ Tell the customer they are not eligible but can purchase a new phone.

     ◦ Note: Water or physical damage still voids the Warranty. ◾ A customer with a Water-proof phone can still expose a device to water damage if they do not follow the instructions provided with the phone. ◾ Example: They fail to securely close all of the hinges on the back cover and/or if they fail to securely close the charging port cover) or subject the phone to prolonged submersion in water.

     back to top

     Keypad Issues
     • There are multiple keypad-related issues that customers may experience.
     • Use the table below to help customers with keypad issues.

     Issue

     Details

     Key Buttons Don’t Work

     Description
     • Keypad buttons either don’t work at all, or are linked (example pressing 2 and the number 7 appears on screen in its place). Usually this is related to a problem with the firmware.

     Troubleshooting
     1. Power cycle the phone and try again. ◦ Note: On the K7, K9, or K10 phones, you can also remove the keypad to see if it is not lined up correctly.

     2. If not resolved, transfer to Technical Support.

     Technical Support
     1. Attempt a Factory Default Reset to rule out a software issue. ◦ If the issue still occurs, continue.

     2. Ask the customer if they dropped the phone or otherwise physically damaged the phone. ◦ Dropping a phone can cause issues with the keypad. ◾ If they did drop or physically damage the phone, they must purchase another phone.
     ◾ If not, follow the existing warranty exchange or out of warranty process.

     Key Not Recognized Error

     Description
     • Customers may receive this error when trying to access VirginXtras.

     Troubleshooting
     • Transfer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Locked Phones
     Description
     • Customers may either intentionally or accidentally lock their phone through the security menus.
     • The screen lets customer know the phone is locked, preventing them from accessing the menu or making calls.

     Troubleshooting
     1. Help the customer unlock the phone. ◦ When they attempt to use it, it should ask for a lock code.
     ◦ Common lock codes are the last four digits of the phone number, 0000 or 1234.

     2. There are specific phones that have an unlock code, which you can bypass the code if this does not work. ◦ The Super Slice, the Snapper, the Flasher, the AudioVox 8610 and the Vox 8500 are similar. ◾ Press #5625*, then the red phone key.
     ◾ This will flash the code and unlock the phone.

     ◦ The Oystr is a little different. 1. Press 111111
     2. Press the right selection key for Service. ◾ The screen displays the option reset lock.

     3. Press OK. ◾ The phone will ask you to enter security code.

     4. Press 847446. ◾ The phone will then display reset lock with the options yes and no.

     5. Highlight yes and press OK. ◾ Phone returns to reset lock screen.

     6. Press the red phone key to exit. ◾ The phone is now unlocked and the lock code has been reset to 0000.

     BlackBerry Curve 8530
     1. You have 10 attempts to enter the correct password with a 30-minute timeout period after 10 failed attempts.
     2. After the 30-minute timeout period, you will have 10 more attempts to enter the password correctly. ◦ On the last attempt, you will be prompted with the message: “Last Attempt! Information will be erased on failure”.

     3. If you enter the wrong information, the device will be wiped to factory defaults.

     iPhone
     1. Enter the 4-digit Passcode at the prompt to enter a passcode.
     2. After 10 failed attempts, all data will be wiped on the iPhone.

     Escalation
     • Feature Phones: ◦ If the phone is locked and the customer cannot remember that code, advise the cusotmer that unfortunately they will need to try to remember the code. They should try any and all codes they have used in the past. If they cannot remember the code, they should purchase a replacement device.
     ◦ If the customer’s friend locked the phone, the customer will need to ask the friend for the code they used to lock their phone.
     ◦ If the customer purchased the device from eBay or Craigslist and the device is locked, they need to return the device to the Seller for a refund.
     ◦ Do not transfer such calls to Tech Support. Locked phones is not covered under Warranty protection. Never send out a Warranty Replacement to a customer who has locked their phone. The customer must either unlock the phone by entering the correct code or purchase a replacement device.

     • Android Phones: ◦ Follow the Locked Phone process outlined at Android Locked Phone.

     back to top

     Screen Issues
     • There are multiple screen-related issues that customers may experience.
     • Use the table below to help customers with screen issues.

     Issue

     Details

     Can’t See Screen
     Description
     • The screen has either burned out, become disconnected, or the customer is not using the phone properly.

     Troubleshooting
     1. Confirm the customer is using the phone correctly.
     2. Confirm the phone is charged, powered on, and that the brightness under settings display is turned up.
     3. Ensure that if the model of phone you are working with has backlight settings that make the light turn out quickly, and you navigate the customer to ensure that this is set to the longer time settings.

     Escalation
     • If the phone is charged and powered on but the screen still isn’t working at all, transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Pixels Burned Out
     Description
     • Pixels on the phone are either burned out, or damaged, causing spots to appear and grow in the screen.

     Troubleshooting
     • Confirm the customer is actually describing this situation.
     • There will either be a cluster of dark cells in the phone’s screen or they have changed to another color (usually orange).

     Escalation
     • Transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Icon Issues
     Description
     • Sometimes with voicemail and text icons on will display even when they should not be there.

     Troubleshooting
     1. Powercycle the phone.
     2. If it is a text, make sure that the customer has checked all their messages.
     3. For voicemail have the customer call and verify they have listened to all their messages.
     4. If they have, have the customer press the * (star) key to disconnect manually.
     5. This usually resets the icon.

     Escalation
     • Transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     back to top

     Firmware (Software)
     • Below are details for common firmware-related issues that customers may experience.
     • Use the table below to help customers with phone software issues.

     Issue

     Details

     Erases Information and Resets Phone
     Description
     • The phone erases all downloads, contacts, and resets to new factory settings. Also may include the wiping of the ESN from the phone. ◦ Note: Issues where the entire phone is reset and all content is erased are extremely rare.

     Troubleshooting
     • Power cycle the device.

     Escalation
     • Transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     FTM Mode
     Description
     • The issue is specific to the Assurance Wireless Kyocera Jax device.
     • The device will spontaneously stop working.
     • A blue screen will display FTM Mode.
     • Customer is unable to use the device.

     Troubleshooting
     • There is no way to resolve this issue through troubleshooting.
     • Apologize to the customer and transfer to Technical Support.

     Technical Support
     • This is a known issue. ◦ Follow the existing warranty exchange process.

     • Note: A fix for the FTM issue was identified in 2011 and pushed to ASW Jax RMA replacement device inventory. ◦ RMA inventory of the ASW Jax should not have the FTM Mode issue.

     • If the device exhibiting the FTM Mode issue was a device received through the Warranty Exchange RMA process, escalate examples to the SMEs.

     Data Dormant
     Description
     • Data Dormant is displayed on Kyocera 1x phones such as the Kyocera S2100 and others after a customer has exited an active data session, or after the data session has timed out.
     • The device will display Data Dormant on the screen which is an indication to the user that the device is no longer in an active data session and that the device can once again receive phone calls.

     Educate the Customer
     • When connected to 1X and actively using data, inbound calls to the device will go to voicemail.
     • When customer is done using 1X data, data goes dormant. ◦ Inbound calls will not go to voicemail.
     ◦ The call will route to the device.

     Troubleshooting
     • No troubleshooting is necessary.
     • Educate the customer.
     • Do not transfer to Technical Support.

     Dormant Mode
     Description
     • Dormant Mode is very similar to the Data Dormant message displayed on some Kyocera 1x phones.
     • Dormant Mode is specific to the Assurance Wireless Kyocera Jax device.
     • After completion of an active data session, the device will display Dormant Mode on the screen.
     • The device will then be functional and can place/receive phone calls.
     • During an active data session inbound calls will go to voicemail.

     Troubleshooting
     • Advise the customer that Dormant Mode is normal. ◦ When the device exits an active data session, they will be able to receive phone calls.
     ◦ If the device does not exit dormant mode, the customer can power cycle the phone.
     ◦ The message will no longer appear on the screen.

     • Do not transfer to Technical Support.
     • Educate the customer about Dormant Mode.

     Note: Kyocera has provided the following information about Dormant Mode:
     • When a 1x device is in an active data session, the user cannot make or make or receive calls (inbound calls go to voicemail). ◦ This is normal for any 1x device.
     ◦ An example of an active 1x data session is any use of the browser, such as checking My Account, launching a web browser to surf the web, updating the PRL, updating the profile, etc.

     • If the user does not use data on the device for a while, the phone will enter dormancy state and display Dormant Mode. ◦ At this point, the user should be able to make and receive calls unless the phone, at that exact time makes another data call, then the voice calls would again be blocked.
     ◦ The dormancy mode display will remain on the device until the device tears down the data call (which terminates dormancy).

     • A good way to tell if a phone is in an active data session is by looking at the data icon (one up arrow and one down arrow). ◦ The data icon is used for both dormant and active data sessions.
     ◦ If the data icon is flashing, that is an indication that the device is in an active data session.
     ◦ During an active data session, calls cannot be made or received (calls will go to voicemail).
     ◦ If the customer sees the dormant data icon (non-flashing icon) calls can be made and received.

     Roaming Mode
     Description
     • The issue is specific to the Assurance Wireless Kyocera Jax device.
     • The device will display an R – Roaming indicator.
     • Device will be unable to place/receive phone calls.

     Troubleshooting
     • There is no troubleshooting to resolve the issue. ◦ The issue is caused by an issue with the ASW Jax software that allows it to acquire a signal, but not use an Airave.
     ◦ An Airave is a device used by Sprint Postpaid customers to improve coverage within their home or Apartment.
     ◦ The issue was resolved for new Assurance customers with the launch of the new JAX phone in 11/2013.

     • This is a known issue with this phone model. ◦ Create a Case > Lost/Stolen/Broken > No Charge to Customer. ◾ Reference CST Phone Issue > Roaming Mode Issue for Assurance Wireless Kyocera Jax device

     ◦ Tier 3 should send the customer a payLo device as a replacement. ◾ Do not fulfill another Assurance Wireless Jax phone to the customer.

     Phone Turning off and Turning on by itself
     Description
     • Customer will attempt to turn on the phone but instead of turning on, it will attempt to turn on, display one or more screens and then power off again. ◦ This issue can occur if the device is attempting to power up with a battery that has not sufficiently charged.
     ◦ The issue can also occur if the device is in an area where there is a lot of humidity and light corrosion has formed on the battery terminals preventing it from fully charging.
     ◦ This issue can also occur if there is a problem with the device’s firmware caused by some corruption of the EFS (Extended File System) that prevents it from booting up correctly.

     Troubleshooting
     • Android phone: ◦ Perform Android Phone Turning on and Off Troubleshooting.

     • Feature phone: 1. Instruct the customer to take off the battery back and remove the battery.
     2. Locate a number 2 pencil and lightly rub the tip of the eraser against the gold contacts on both the battery and the interior of the phone. ◾ Note: Instruct the customer to just rub lightly and not rub hard enough to create residue from the eraser on either the gold battery contacts or on the gold contacts in the phone.

     3. Reinsert the battery and the battery back and connect the charger.
     4. Ensure that the device is charged 2-3 hours.
     5. If the issue is not resolved, transfer to Technical Support.

     Technical Support
     1. Verify that the charger is working. ◦ Most phone chargers are universal. ◾ If the customer, friend or family member has another cell phone, test to see that the charger will charge another cell phone or peripheral device, such as a Bluetooth headset.

     ◦ If the charger is defective and the customer is within the Warranty period, send the customer a replacement charger.
     ◦ If the customer is beyond the Warranty period, the customer should purchase a new charger.

     2. If the charger is working and the customer is within Warranty period, send the customer a replacement battery. ◦ Note: If the customer has received a replacement battery, but the power-cycling issue still occurs, follow the existing warranty exchange or out of warranty process.

     Phone Freezing
     Description
     • Customer will be in the middle of using phone, and it will freeze in place.
     • This can be either an internal issue with the phone usually caused by too little memory, or caused by the application they are trying to use.

     Troubleshooting
     • Android phone: ◦ Perform Android Phone Freezing Troubleshooting.

     • Feature phone: 1. Powercycle or remove the battery to unfreeze.
     2. Restart the phone.

     Application Issue
     • If launching a certain application, such as a new Game downloaded from Gameloft caused the freezing, try accessing the same application again to see if the freezing still occurs.
     • If it freezes every time and the application is downloaded content, delete and re-download the content to the phone and try again.

     Messaging Issue
     • If the customer experiences freezing when attempting to send or receive SMS or MMS messages, it is usually because the Messaging Inbox is too full.
     • The easiest way to resolve is by deleting messages. 1. Tap Messaging > Messages
     2. Either delete individual SMS messages or delete all messages by clicking Options > Delete or Delete All.
     3. When prompted, select Delete All Threads. ◾ Once enough space is available, the customer should no longer experience freezing or issues sending or receiving SMS or MMS messages.

     4. If the issue is not resolved, transfer to Technical Support.

     Technical Support
     1. Follow the process to remove additional device content to free up more space.
     2. If necessary, perform a device reset. ◦ A device reset should resolve any device software issue.

     3. If the issue is still not resolved, follow the existing warranty exchange or out of warranty process.

     back to top

     Power/Charging Issues
     • Below are details for common power and charging related issues that customers may experience. ◦ Use the table below to help customers with power issues.

     • If the customer has an Android device and is experiencing issues with battery life there are several steps you can take to resolve. ◦ Perform Android Battery Life Troubleshooting before transferring to Technical Support.

     Issue

     Details

     Phone Doesn’t Power On
     Description
     Phone will not power on. This can occur if:
     • the device is plugged into a power strip that is turned off.
     • the device is plugged into a non-working electrical outlet.
     • the battery has completely drained. In such cases, the customer may connect the charger, and the phone will appear to not to charge.
     • the device is in an area where there is a lot of humidity and light corrosion has formed on the battery terminals preventing it from charging.
     • the device has been dropped on a hard surface or exposed to water.
     • the battery or charger is defective.
     • there is a problem with the device’s firmware caused by some corruption of the EFS (Extended File System) that prevents it from powering on.

     Troubleshooting
     1. Ask the customer if the issue began after either dropping the phone on a hard surface or exposing the phone to water, such as placing on a wet counter top, etc. ◦ If the issue began after dropping the phone on a hard surface or exposing the phone to water, tell the customer that physical or water damage are not covered under the 1-year device warranty period.
     ◦ Refer customer to an authorized retailer or virginmobileusa.com to purchase a new device.

     2. Verify the device is plugged into a power strip that is turned on or a working electrical outlet.
     3. Tell the customer to take off the battery back and remove the battery.
     4. Locate a pencil and lightly rub the tip of the eraser against the gold contacts on both the battery and the interior of the phone. ◦ Note: Tell the customer to just rub lightly and not rub hard enough to create residue from the eraser on either the gold battery contacts or on the gold contacts in the phone.

     5. Reinsert the battery and the battery back and connect the charger.
     6. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     7. If the customer calls back and states that the device will still not power on, transfer to Technical Support.

     Technical Support
     1. Verify the charger is working. ◦ Most phone chargers are universal.
     ◦ If the customer, friend or family member has another cell phone, test to see that the charger will charge another cell phone or peripheral device, such as a Bluetooth headset.

     2. If the charger is defective and the customer is within the Warranty period, send the customer a replacement charger. ◦ If the customer is beyond the Warranty period, the customer should purchase a new charger.

     3. If the charger is working and the customer is within Warranty period, send the customer a replacement battery. ◦ Note: If the customer has received a replacement battery, but they are still unable to power on the device, follow the existing warranty exchange or out of warranty process.

     Phone Doesn’t Charge
     Description
     • Customer will attempt to charge their phone, but will be unable.
     • The phone itself will appear to not charge. This can occur if: ◦ The device is plugged into a power strip that is turned off.
     ◦ The device is plugged into a non-working electrical outlet.
     ◦ The battery has completely drained. In such cases, the customer may connect the charger, and the phone will appear to not to charge.
     ◦ The device is in an area where there is a lot of humidity and light corrosion has formed on the battery terminals preventing it from charging.
     ◦ The device has been dropped on a hard surface or exposed to water.
     ◦ The battery or charger is defective.
     ◦ The charging port on the device is damaged.

     Troubleshooting
     1. Ask the customer if the issue began after either dropping the phone on a hard surface or exposing the phone to water, such as placing on a wet counter top, etc. ◦ If the issue began after dropping the phone on a hard surface or exposing the phone to water, tell the customer that physical or water damage are not covered under the 1-year device warranty period.
     ◦ Refer customer to an authorized retailer or virginmobileusa.com to purchase a new device.

     2. Verify the device is plugged into a power strip that is turned on or a working electrical outlet.
     3. Tell the customer to take off the battery back and remove the battery.
     4. Locate a pencil and lightly rub the tip of the eraser against the gold contacts on both the battery and the interior of the phone. ◦ Note: Tell the customer to just rub lightly and not rub hard enough to create residue from the eraser on either the gold battery contacts or on the gold contacts in the phone.

     5. Reinsert the battery and the battery back and connect the charger.
     6. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     7. If the customer calls back and states that the device will still not charge, transfer to Technical Support.

     Technical Support
     1. Verify the charger is working: ◦ Most phone chargers are universal.
     ◦ If the customer, friend or family member has another cell phone, test to see that the charger will charge another cell phone or peripheral device, such as a Bluetooth headset.

     2. If the charger is defective and the customer is within the Warranty period, send the customer a replacement charger. ◦ If the customer is beyond the Warranty period, the customer should purchase a new charger.

     3. Verify that there is no damage to the charging port on the device: ◦ If the customer has done any of the following the charging port on the device will be damaged: ◾ Attempted to force the male charger connector into the charging port on the device in the upside-down position
     ◾ Has bent down or up the charger connector while it was connected to the charging port on the device
     ◾ Dropped the device or the device dropped to the floor while charging, the charging port on the device will be damaged.

     ◦ If the charging port on the device is damaged, the device may either not charge at all or may only charge if the charger is held in an up or down position.
     ◦ If the customer has caused the physical damage, the Warranty is voided.

     4. If you have verified that there is no damage to the charging port on the device and the charger is working (it charges another cell phone) and the customer is within Warranty period, send the customer a replacement battery. ◦ Note: If the customer has not caused any damage to the charging port on the device, and they have already received a replacement battery, but they are still unable to power on or charge the device, follow the existing warranty exchange or out of warranty process.

     Phone Does not hold charge
     Description
     • Customer will charge their phone but the phone battery will appear to deplete more quickly than it previously did when the device was new.
     • This can occur if: ◦ The battery has not sufficiently charged.
     ◦ The customer is in an area at work or at home with poor coverage – 1 bar or below.
     ◦ The device is in an area where there is a lot of humidity and light corrosion has formed on the battery terminals preventing it from fully charging.
     ◦ The battery is defective.

     Troubleshooting
     1. Ask the customer for both their home and/or work address if applicable.
     2. Use the Coverage map to verify whether either address is in an area of fair coverage. ◦ If either address is within an area of fair coverage, tell the customer that in these locations, the battery will deplete more quickly.
     ◦ When they are in an area with fair coverage, they should try to locate as closely to a window as possible.

     3. Tell the customer to take off the battery back and remove the battery.
     4. Locate a pencil and lightly rub the tip of the eraser against the gold contacts on both the battery and the interior of the phone. ◦ Note: Tell the customer to just rub lightly and not rub hard enough to create residue from the eraser on either the gold battery contacts or on the gold contacts in the phone.

     5. Reinsert the battery and the battery back and connect the charger.
     6. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     7. If the customer calls back and states that the device will still not hold a charge, transfer to Technical Support.

     Technical Support
     1. Verify the charger is working. ◦ Most phone chargers are universal. If the customer, friend or family member has another cell phone, test to see that the charger will charge another cell phone or peripheral device, such as Bluetooth headset.

     2. If the charger is defective and the customer is within the Warranty period, send the customer a replacement charger. ◦ If the customer is beyond the Warranty period, the customer should purchase a new charger.

     3. If the charger is working and the customer is within Warranty period, send the customer a replacement battery. ◦ Note: If the customer has received a replacement battery, but they are still unable to power on the device, follow the existing warranty exchange or out of warranty process.

     Battery will no longer fully charge to 100%
     Description
     • Customer will charge their phone but the phone battery will no longer charge fully to 100%.
     • This can occur if: ◦ The customer has rooted their phone with a Custom ROM. ◾ The phone’s ROM is calibrated to fully charge the battery.
     ◾ Rooted phones with Custom ROMs may only show a 50% – 75% charge when fully charged.

     ◦ The device is in an area where there is a lot of humidity and light corrosion has formed on the battery terminals preventing it from fully charging.
     ◦ The power outlet is defective.
     ◦ The power strip is defective.
     ◦ The customer is charging the phone through USB on a laptop or computer.
     ◦ The charger is defective.
     ◦ The battery is old or defective.

     Troubleshooting

     Possible Rooted Phone:
     1. Ask the customer if they have rooted or a friend has rooted their phone.
     2. If the customer states that the phone is rooted, advise the customer that they or the friend who rooted the phone need to restore the phone to the original software. ◦ Virgin Mobile does not provide assistance with restoring rooted phones to the original software.

     Corrosion on Battery Terminals:
     1. Tell the customer to take off the battery back and remove the battery.
     2. Locate a pencil and lightly rub the tip of the eraser against the gold contacts on both the battery and the interior of the phone. ◦ Note: Tell the customer to just rub lightly and not rub hard enough to create residue from the eraser on either the gold battery contacts or on the gold contacts in the phone.

     3. Reinsert the battery and the battery back and connect the charger.
     4. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     5. If the customer calls back and states that the device will still not hold a charge, transfer to Technical Support.

     Defective Power Outlet or Power Strip or Customer Charging Through USB on a Computer or Laptop:
     1. Tell the customer to try plugging the charger into a different AC outlet.
     2. Ensure that the customer does not charge through USB of a laptop or computer. ◦ Charging through USB may not fully charge a device due to power-saving used on the laptop or computer which disables USB to save power.

     3. If plugged into a power strip, try plugging the charger into a different AC outlet without using a power strip.
     4. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     5. If the customer calls back and states that the device will still not hold a charge, transfer to Technical Support.

     Defective charger:
     1. Tell the customer to try using another compatible charger.
     2. Tell the customer to ensure the device is charged 2-3 hours and then test again.
     3. If the customer calls back and states that the device will still not hold a charge, transfer to Technical Support.

     Technical Support
     1. Verify the charger is working. ◦ Most phone chargers are universal.
     ◦ If the customer, friend or family member has another cell phone, test to see that the charger will charge another cell phone or peripheral device, such as Bluetooth headset.

     2. If the charger is defective and the customer is within the Warranty period, send the customer a replacement charger.
     3. If the customer is beyond the Warranty period, the customer should purchase a new charger.
     4. If the charger is working and the customer is within Warranty period, send the customer a replacement battery. ◦ Note: If the customer has received a replacement battery and a charger, but they are still unable to charge the device, follow the existing warranty exchange or out of warranty process.

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     Sound Issues
     • There are multiple sound-related issues that customers may experience.
     • Use the table below to help customers with sound issues.

     Issue

     Details

     Can’t Hear Callers
     Description
     • The customer is unable to hear the person they are speaking to.
     • This can be caused by phone settings, or by a broken speaker in the earpiece.

     Troubleshooting
     1. Verify the phone does not have the earpiece volume turned all the way down.
     2. Have the customer press the volume buttons on the side of the phone to raise/lower the volume.

     Escalation
     • If this does not resolve the issue, transfer the customer to Technical Support .

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Customer Hears Echo
     Description
     • The customer hears an echo when using the phone.

     Troubleshooting
     1. Verify that the customer is not experiencing the issue when using Speaker mode. ◦ Using the phone in Speaker mode may result in either the caller or the call recipient hearing echo during the call.
     ◦ Dropping the phone may result in damage to the phone itself.
     ◦ On undamaged phones, the microphone is isolated from the phone speaker.
     ◦ If the phone is dropped and the frame, case or screen is cracked even slightly, the isolation between the microphone and the phone speaker will result in echo.

     2. Ask the customer to place a test call using a wireless headset (which doesn’t use the phone microphone or speaker). ◦ If there is no echo when using the Wireless headset then the issue is with the phone.
     ◦ If the echo only occurs when not using a wireless headset, then the issue is with the phone itself.
     ◦ If the customer dropped, sat on or otherwise damaged the phone, the issue would not be covered by warranty.

     Escalation
     • If the customer did not drop or damage the phone, transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Callers Can’t Hear the Customer
     Description
     • The customer is unable to hear the customer when they make a call to them from the phone.
     • This can be caused by the microphone on the phone not working, or by the mute button being used.

     Troubleshooting
     • Verify that the customer does not have the mute button on. ◦ Note: When the mute button is on the screen will display unmute and when it is not on, the screen will show mute.

     Escalation
     • If the phone is not on mute and people are still unable to hear the customer, transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

     Phone Beeping
     Description
     • The phone beeps at random times, and the customer does not know why or what this is indicating. ◦ Note: Newer phones will beep if an Amber Alert or other Emergency Alert is received on the phone. ◾ If the phone beeps, always check the Messaging tab to see if an Amber Alert or other Emergency Alert was received.

     ◦ Note: If it is a high pitch beep go to Troubleshooting Dialing Error Messages for handling instructions.

     Troubleshooting
     1. Go into Settings – Sounds – Alerts on the phone.
     2. Confirm that there are no extra alerts going and the one minute warning is not enabled.
     3. Check the coverage area. ◦ If the customer lives in an area with poor coverage, the phone could be beeping when the phone is coming in and out of coverage, which is normal.

     Escalation
     • Transfer the customer to Technical Support.

     Technical Support
     • Follow the existing warranty exchange or out of warranty process.

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     Phone Overheating

     Description
     • Phone batteries by design will get warm when certain tasks are performed on the device. ◦ This is because the operation requires more battery power to allow the modem to perform the task.
     ◦ Usually these tasks involve heavy use of data.
     ◦ This is normal and does not indicate an issue with the device or the battery.

     • Some examples that involve heavy use of the battery and the modem: ◦ Enabling the device as a Mobile Hotspot to share the data connection through Wi-Fi.
     ◦ Playing streaming Video, such as YouTube, Netflix, Slingbox Media Player, etc.
     ◦ Playing streaming Audio, Pandora, Virgin Mobile Live, etc.
     ◦ Playing network-games.
     ◦ Using an online chat application, such as Snap Chat.
     ◦ Voice over IP applications (VOIP) such as Skype, Fringo, Mobile Voip, NetTalk, etc.
     ◦ Video Chat applications such as Skype, Google Talk / Hangout, Viber, Fringo, Zoom.us, Camfrog, PalTalk, ooVoo, etc.

     • Note: If the customer is not using any of these, but the device during normal operation gets warm and the battery loses power quickly, the issue is usually either coverage or their current location.

     Troubleshooting
     1. Check their coverage using the coverage map and the coverage bars on the device screen. ◦ If the device is in an area with very poor coverage, such as inside a steel and concrete building with very little coverage, the device will constantly be looking for signal.
     ◦ If the device cannot contact the network, it will continue to attempt to contact the tower.
     ◦ During these times, there will either be only 1 coverage bar or no coverage bars on the top notification area.
     ◦ The battery will get warm because it is using battery power to find signal in an area where the signal either does not exist or is of poor quality.
     ◦ This is normal.

     2. Advise the customer to move as close as possible to a window to obtain better coverage.
     3. If the customer is not using an application that is heavily using battery power or if the customer is not in an area with poor coverage or in a steel and concrete building, but the battery appears to become excessively warm, the battery could be defective. ◦ Transfer to Technical Support.

     Technical Support
     • If the customer is within Warranty, process an RMA for a replacement battery.

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     Vibrate Issues

     Description
     • All phones have a vibrate feature that can be enabled or disabled on the phone. ◦ The vibrate feature is typically enabled if a customer is in a church concert, meeting, etc. or does not want the phone to ring.
     ◦ When the vibrate feature is enabled, a small motor with an offset weight attached to it spins which causes the phone to vibrate.

     • Issues with phone vibration are either caused by the customer not enabling the vibrate feature correctly or an issue with the motor.

     Troubleshooting
     1. Instruct the customer to turn off the phone and turn the phone back on.
     2. Identify the type of phone the customer has.
     3. Search the User Guide in CST for Vibrate.
     4. Guide the customer through the steps to enable Vibrate on their device. ◦ Note: On most phones, holding down the decrease volume key to the lowest point will enable phone vibration. ◾ Raising the volume level will disable phone vibration.

     5. If the phone vibrates, the issue is resolved.
     6. If the phone does not vibrate, transfer to Technical Support.

     Technical Support
     1. Verify the troubleshooting.
     2. If vibration does not work and the customer is within Warranty, process an RMA ◦ If the customer is outside of Warranty, the customer can purchase a new phone.

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     Restricted Phone Troubleshooting
     • When customer tries to access VirginXtras, make or receive calls and the phone indicates Phone has been restricted or a similar message.
     • This is commonly caused by a setting on the phone itself and can be resolved by checking the Restrictions on the phone.

     Kyocera K7/K9/Slider
     1. In the menu, go to Setting, then press OK.
     2. Select Security, then press OK. ◦ Lock Code should be the last 4 digits of the MIN, unless customer has changed it.

     3. Select Limit Calls, then press OK.
     4. Verify No Limit is selected.

     Kyocera Party Animal/Super Model
     1. In the menu, go to Settings, then press OK.
     2. Select Security, then press OK. ◦ Lock Code should be the last 4 digits of the MIN, unless customer has changed it.

     3. Select Limit Calls Out, then press OK.
     4. Verify No Limit is selected.

     Vox 8500
     1. In the menu, go to Settings, then press OK.
     2. Select Security, then press OK. ◦ Lock Code should be the last 4 digits of the MIN, unless customer has changed it.

     3. Select Restrict, then press OK.
     4. Select Browser, then press OK.
     5. Verify Allow is selected.

     Flasher V7
     1. In the menu, go to Setting, then press OK.
     2. Select Security, then press OK. ◦ Lock Code should be the last 4 digits of the MIN, unless customer has changed it.

     3. Select Restrict, then press OK.
     4. Verify each option is on Allow ◦ Note: If customer is unable to send/receive picture messages, make sure Browser is on Allow ◾ If Pictures is on Restrict, customer must enter their lock code to access their pictures.

6. 

   mn 30 mayo, 2015

   Yesterday i fell out with my bro but today i made up with him
   I didnt do my homework so i made up an excuse or a story
   My car broke down yesterday
   I gave up smoking 2 years ago
   I gave up my job cause i was fed up
   I organais a party but nobody turned up
   I havent see u for a long time lets catch up
   I messed last ep so inid to catch up
   We ended up going to the movies cause the tietir was very expensive
   Next year im going to carry on studying english on cambridge
   I speak eng very weel i never make mistakes
   Cheer up! Dont be sad
   Calm down take it easy keep ur cool
   Dont hang up on me when u are in a call
   He asked me wheres the toilet was?
   He asked me what my mothers name was?
   I feel asleep during the film
   During my time in spain i learn a lot of things
   Hey can u bringme some toilet paper plis? Im going to the bog or loo (bogroll)
   Do u rimemba that book i lent u? Can u give it back?
   Give that back to me now!
   It dosen matta
   U look great-stunin in that dress
   Guayuve opten? Whatve u been upto?
   Wavaudoing for the wiken? Ok enjoiurwiken
   Im a sensibol person not sorry a sensiti person cause i never drink when i drive
   I have a cold
   In feeling a little bit under the weda
   If u lived in england u have to put up with the bad weather(weda)
   It depends the weather
   Migel sorry i cant atend ur clas today cause i have to go to de german embasi i dont know how long that will take
   Do u need to assit u with anything ur homwork?
   Do u need any help?
   Have a lot of success
   The doctor gave me a prescrishon
   I need to make and appontmet with the doctor
   Can u get me a recipe for that cakes?
   Nene can u plis remove those(dous) things from the bed i want to have a siesta
   Lets going to sit on the bunch and read a book
   The road its so long i cant see the end
   I always have farts
   I love to burp
   His breath(bref) put me off
   Ur blondi hair its quite large(quai)
   Can u put the milk in the fridge (fridsh)
   For breakfast i have a slice of toast
   He doesnt like english food
   We runnig out of milk-time-petro
   Put ur coaton its very could out side
   Put ur shoeson and lets go!
   Hey men can u put ur cigaret out?
   Comon plis put it down
   Can u put ur phone away?
   Put that phone away
   Just stop to putting me down!
   Dont put me down
   I have to go to the u but i keep putting it off. ;(
   He lives in the same house as me
   Madrid its cheaper than london
   Im looking foward to see my mother in july and mi gf in august
   Can u pick me up from the trasnmi station plis?
   Im going to pick up the bike from the basement(beisment)
   Tomorrow we ar going to cali we have to set off at ten past quaret (quuta)
   They.ve find out who the murder was?
   Im interested (imchursted) to improving my english
   Thats interesting(imchusrtin) tellme more
   Im keen on playing sports!
   Im very simelar to my bro but im very diferent from my sis
   Im worry about job interview
   Who believes in ghost here?
   We are in graveyard or cementry
   Its quite(quai) suuny now but are some clouds in the sky
   Its quiet(quaiet) here!
   I dont get on well with my mother in law (lou)
   The best way to get around london is on the tube- by underground
   2 days ago my bike was stolen i had to wolk
   I called him yesterday moring but he didnt get back to me
   Meeting new pipol will help u get over ur break up
   I have to get over my last trip
   Shes got away, jumping the queue-line(qiu)
   He got away with cheating in his exam.
   Can u do me a favour?
   Can u make me a cup of tea?
   Its not my cup of tea
   Can y make a phone calls in class or in ur job?
   I never do the cleaning!
   Normaly i never and ever do exercise
   How much money did ur reataurant make last year?
   Shes getting behind cause she doesnt come to class
   Hes getting behind cause he is loser
   Ive told him to study harder many times but i cant get throughou to him
   Its like talking(tolkin) to a brickwall
   I throw a brick at him ! PUM
   I can get back to you leita?
   This job really gets me down i need a new job
   I cant get buy on this salary i need 2 jobs its not inof
   How do u get into making videos on yb?
   How do u get into illustrating?(ilustreitin)
   I hope he gets over the death of his dog soon
   I have injury in my leg i cant get over
   That pen its suitable to draw
   Get up from the bed its a bitifil dei
   I need to get on with mi homwork
   I get on well with my clasmates
   I have to get on the bus to go to my job
   I have to get off the trasmin to go to my place
   I need to take out some money from the cashmachine
   I need to take my bus got quickly
   He tricked you didnt he?
   Where shall we put the bike for not stolen just in case put the lock
   What about some second hand jewellery? Jileri) or second hand dress?
   Lets go and have look inside!
   So what did u get from ur mom then?
   Smells me, disgusting!
   Shall we go now
   He tiches german although hes achuli a quemist
   Lost in my thoughts!
   He walks through the dangerous way
   Hey we a reservatiin under de name carlos soto
   Im so thirsty we walk a lot can i have a glass of tap water (guota) plis?
   Make that two!
   Ill have what hes having!
   How do i get to the beach-market
   Wheres the nearest(nires) cashpoint?
   Can u put a bit of sun cream on my back?
   Are there any jellyfish in the sea? Or in this area?
   Can u get me a discount?
   Whats ur best price for this?
   Have u ever been stung by a mosquito?
   I get on well with somebody else!
   Do want to eat out tonight? Maybe we can have some glass of wine
   I didnt grew up in the countryside but yep in a small city
   Im getting ready for the exam…I got a 85 in my first test
   He gets the transmi to work everyday
   He doesnt get anything i said- i tell him
   He doesnt have a clue
   The cat had fun on the farm
   She cant have fun in the sun without her fan
   When im hungry i get angry
   After(ofter) the class he askedher if shewanted to dance in france
   I got a nice beard
   A bear broke my wing mirror
   Yogurth goes very well with smothies
   He got to the airpoirt too late
   We got drink last night
   We.ll get home a an hour and half–
   Lets continous cause this video its very long
   Shes get ready for the car race
   That film gets me everytime;(
   Sorry i didnt get that could u repeat that?
   Finally I didnt get the joke!
   I got her to give me her phone num
   What time did u get-arrived home last night?
   Lets get-catch the bus to the downtown
   Did u get-receive my mesachs?
   My english its become-getting better
   Can u get-bring me towel(tauw)?
   We need to get-obtain some suncrim
   Can i get-buy you a drink?
   My bro gets-becomes angry when i borrow his clothes
   U going to get-become fat if u.re not carful
   Can u lend me a pen? Can i borrow a pen?
   This pill is for headaches (jetes)
   Its not a big deal-problem
   Im filin down a little bit tired its rainnig today
   Cmo. Look at the bright side! We can watch films together 🙂
   Are u invai to me to have sex :,)
   I have a pain in the neck
   We are very hot and very thirsty
   But She isnt very clever is so stupid
   They arent very happy cause it isnt very sunny today
   Hello this is carlos in colling from bog could i speak to mr bean hey im colling regarding ur adverstisement(advaisement)..what?Could u slown down plis? Ur too fast mmm could u speak up a bite plis? Ur so slow!
   Woud u mind collingme back leita?
   Coul u repeat that plis?
   Woud u mind spelling that for me plis?
   How do u spell that plis?
   Im sorry you.ve breaking out .. Idk the line its very bad
   In other words.you.re just doing it for the money
   Whats another way to say for example…for instance
   I was the cocktail waitress who woud show up 😮 once in awhile in the scaffold (skafou)
   I only drawing once in awhile
   On the one hand i love the freedom of being single but on the other hand the aidiea of being married
   Lets begin with the class
   There are several ways in which this book can be used
   I have several pens to draw
   In theatrin u have to chat someone up 😉
   Hurry up we go late
   Nene cause it serves u right
   Jmmm i havent got a clue
   Pliss keep ur hair on, we.ll find a solution
   Hey jefer make ur self at home
   My pc doesnt work…same here!
   Do u want wine? Ok help urself
   I didnt bring credit card im going to pay cash
   We bought credit cards and also purchase portfolio (pushes purfolio)
   Jmm talk of the devil hes coming
   To my mind its better kill homeless
   What a mess transportation in bog
   Cats unlike the dogs are cute :3
   He is out of shape due to imactivity and poor eating habbits
   Despite if raining the airplane arrived early
   Lets work instead talking bullshit
   I dont have unof money furthemore-besides the stores are closed
   There a knife if u want to take it, just in case of thef-stolen (def)
   Thanx for cleaving the table..by the way didnt u do ur homework yet?
   Did u do all the way with ana yestrday?;)
   A snake has no ears, however its tongue(tong) is very sensitive to sound vibreixhos
   If she continued(continiu) to miss class, consequenly she was asked to leave the program
   I asked u please, dont tell anybody
   Therefore u are gay by the way u act in public
   The bright yellow are the most visible and safest colour for cars
   Everyone assumed (asium) that she was pregnant but in fact she was just overweight, just another fuck fat girl
   Meam what have u put in my sauce besides peanut butter(pinut bata):d
   She knew(niu) all his faults(fouls) but she loved him anyway
   I dont have faults my face my nose and body are perfect lol
   In going to have 2 works somehow that will happened
   I hesiate to do that, why? Because nobody recommend him for a job although he was a good person he was in a jail
   hes tennis serve is very deceiving like some ‘works’ here in bog… isnt very fast but it has a wicked spin @
   a crowd of young people moved quietly(quali) along the road, towards the spot thats popular people called la plaza
   any oriiginal work that i create is by default my cpyright, unless i sell it
   my gf gave a long sigh! of pleasure as i stroked her back
   you must be certain beyond all doubt! before accuse him ok
   look at this everyone, pleased spread the word so that all people know it
   been eating a few pies there?
   how sick is your mother? she its ok recovering
   ok pliss keep me posted (infor)
   if u find someone who wore a costume at halloween who wear pajamas you win
   einstein once said tha peace cannot be achieved(achiv) through violence, it can only be attained(ateine) through understanding
   u are in the wrong place
   they soon betray themselves
   im keeping my finger cros that i pass my etxam
   kip an ai aut for a cash machine or for de weirer to my the bill or my bill
   its dificul to keep ur cool when u are ander presur
   im a very pashon person i dont lose my cool isier- im sorry i lost my cool yesturdei
   sometimes you get a bit annoying (enoien)
   i don’t like stand out I always rather to keep my low profile
   is if was u? you want to keep low profile doing ur in ur jomwork or reading somtin
   she stumbled and i couldnt keep a straight face
   how are you express this?
   sorry im late im complili lost track of time!—im keeping track of this students progress
   i.ll do my best to keep my word — dont trust him, he never keep his word
   i forbid u to see that boy again! –im some culturs its forbiden for wimen to bare their legs or arms in public
   because(debido) light waves are so tiny, its too awkwars(ouwer-dificil) to measure them(meachden) in centimaters
   but i really felt like i didnt belong there!
   he gruw up in london, though he originally hails(jeils) from glasgow
   her approaching wedding!(seacerca) made her excited, as well as a little bit nerss
   i alwways concludes my speeches or sentences with a quote form martin luterkin
   fatboy is a computer frik who spends all his freetime in front of his pc he doesn’t know that he can also link with somebody or fuck
   we.re all out shaving cream, soi had to use soap
   carriage by ship is certainly cheaper, but it takes much longer
   a slight smile :I crossed her face when she saw her husband—-

   How about a drink?
   Would u care for some wine?
   Not i just had some
   Do you fancy some cofi? With milk?
   Yup just a drop plis!
   Could u pass me the spoon-fork-salad-salt-pepper plis?
   Here u are- heres u fuo!
   Help urself to the biskets!
   That quite(cuait) all right
   Not need to apologiz
   Do u mind if i keep my coat on?
   Woud u mind if i made a quick call?
   Are u gay? Not at all
   Woud u mind driving me to the station?
   May i use ur phone
   Oh lets get into maybe we could have a look at that!
   Serdtainli, go ahead sr. Oh tanx alfre
   Coul u call a taxi for me plis?
   Sure men, i.ll do that right away
   O thanks i really need that
   How long i havent see u for ages!
   Its been a while since i saw u! Wow look at u, u have grown a lot!
   It was-Its lovely to see u again
   I been looking foward to see u
   Tim send his regards
   Regards to(respecto a)
   Give ur mama my love
   U havent met my neighbour, have u?
   I dont think u know each other
   Let me introduce u!
   Id likee u to meet a good fren his name is jefer
   Its gettin late! I must get going
   We must be on our way
   The pleasur its all mine
   Do keep in touch ok
   Ok bye catch u leita
   I didnt hear.well
   I brougth that from colom for everyo
   What does “tube” mean?
   What does that mean? The word chips”
   What does that word “crips” means?
   How was i to know, noooo i didnt have a cloudp
   The big one or de lirol one?
   Ok you supposed that i know
   Hey nigga u.re discriminating against me because of my race? I gonnakilu
   Againt – ?me
   Why u want to kill me? Cause i said so, period
   She works abroad
   Yep i have another one
   Its could out there!
   He doesnt look his age
   Im better off single.. Just kiddin
   Do the right thing always
   Mu engine-pen its falling
   Were going fishing-to the movies
   My room is a mess
   Dont mess up my hear cause im a actor
   The lights went out
   I have to pay the electric-phone bill
   How much do u pay for utilitis?
   Sqiusmi Can u take my picture?
   And older man fell to the floor and i cant keep straight face!
   One at a time
   They must be in berlin by now
   Im on my way home
   The edge(filo) of a knife
   How long are going to stay in ny?
   U have frens there dont u?
   Plis correct me if i wrong
   Jay is an average above sitel agent!
   Mani tinagers begin smoking in a attempt to look more adult
   Pipol who are assettive can sometimes be seen as overly agressi
   The concert attracted both, children and adults alike!
   Almost half of teachers
   Islamic law holds that a wimen receives half the amounf(cant) of inheritance(injerisins) that a man receives
   She bergained with the guy over the cost for over 20 minuts, and ended ul getting it for half price!
   The boss came late to the meeting, and he didnt even apoligize for making everyone wait for half anhour
   They gave a glowing review of the film, saying it was one of the best movie ever seen
   Even when carrying a heavy load
   we must rummage the charles laptop
   i’ve got stuff there, people so if want to come I will waiting at the reception
   he pushed deeper until she cum
   lately, everything seen like a dream after a second
   I have the shift third
   i want to lip a bite in all your body
   she slap at me –i’m going to spank your bum
   let me be a naughty boy– do u want to play and be naughty im a dirty guy
   he peek I peek under your skirt
   she cuddle me later of all these lovely moments
   I want you in the 4p and pull your hair
   do you want to rubbed against me?
   poor guy everyone teased him because he stumble on the floor
   soon it turned in as cheesy moment
   i was so angry with my bro
   but he couldn’t help himself and gave in her ass
   she gave me a dollar and a lot of sweets
   I gave her a spanking little one
   i wore a green shoes and a body in my back car- he slid off all clothes and she would be punished
   you always make me wet that it’s so insane -I care princess, bald bloody and bruised
   and then he cleaned your mess
   my fetiche are always soft pale skin
   give you hickeys in place that im only going to be able to see
   in the whole world – parts and cum for daddy
   she receives lots of attention by him—-beloved- little one
   we can move a nearest house to our job instead of taking the bus every day
   im being a brat >P snot snot
   please give me time outs for make your illustration
   and leita of all that shit, he began to talk in a stern voice!!!!!
   even if it doesn’t have pen, you can draw
   i wanna snuggle in your arms .3
   but also i want to choke on your cum // helpme helpme im choke

   All the ways posibol
   My way or the highway
   By the way we were? About sex position or what lol
   By all means ill go to berlin
   No wonder, he always tells lies
   Better late than never
   Mind ur own bisnes
   That-it-you.ve made my day
   It rings bell
   Let me get this (bill)
   U can try
   Well done
   Wacht out!
   Let me get back to u on that done
   Guat dose min?
   Next one
   We.re setting off
   Find out
   .ve han
   Where are we?
   I got away with it!
   Do shoping do homework
   Do activities(homerutine)
   Get dressed get drunk get ready
   Build(bild)
   Dont broke the looow

   We go to town to buy a preser for pilismother so u can help us choose somtin good ok
   Last night we watched a film it was very funny we laughed a lot
   We stayed with k,family for a few months in the countryside
   We moved to a house in b and we ended uo staying here fot almost 3 yiars we wanted to go back to cali but now we decide to stay another yiar- a Little longer, maybe in the futur we.ll go back to cali
   I was chekin somtim in the dainichionary… Get on wit ur work!!!
   And then u go around and there in fb
   I was wolking at the street and i was very winding and my skirt(scar) bloke up and everyone see my bam and it was very embarasing
   Listen to go upside go on the corredor turn left and u find the exit
   Can u helpe me stir(staaar) this soup
   When i meet pili i feel if he was a big silly but his ashuli a very nic guy
   Its quite warn, yea its boiling!
   Im doing a survey
   Its rili quick (quik)..do u mind if ask u a copul of queshtions?
   I sed i could came im sorry but i cant came
   I dont give a flying fuck

7. 

   sa 10 junio, 2015

   I was once more fairly outside from my house because i forgot keys
   like a juggler, hastily takes itself and turned up in a joker
   as I walked homewards paused midway I sat down on a stone and I gaze how the old man fell up on the floor
   I had left the drugs until I meet with you
   some people was stolen on the bus last friday it was unheard
   surpassing all fables ancient and modern (like get over and like kids story)
   to end at last in a concert it deserves you because you always work a lot
   why you are howling like a wolf
   last festival was very grand indeed, and also astounding I ever see (muy grande ciertamente o muy grande en verdad
   the sun was sinking behind of sea, that would be very romantic
   its broad generosity make me feel good, see the apples topmost are in the tree leaves
   yeah are in the higher part of closet
   my legs really hurts yeah lower down
   I had come safe – safely, despite crash, i felt very light hearted while i gazed her yeah my gf
   how pleasant it was just now to turned in this bad situation that I think it made bad environment
   you are witnessed of my growth, in what has to do with making illustrations
   i was firmly convinced and also knew a great deal about how to make a good drawing

8. 

   fd 11 junio, 2015

   might be towards left and then right, within their gates (like inside and doors) I might do that
   this is to in partly towards the kids that not came, come and please give me tough below xx
   the jays friend knew great deal so i had to kill them, dont worry its no a big deal
   had held it with great fear before the time of gol, she are very seemed to her father
   increases with my desire that took me to fall in love with her, he blew and his breath put me off
   the voice might proceed from a very frolicsome creature,the savages men had been in my home
   my companion or mate has taken flight before they see us…among my friends with stewed fowl from the household pot, a gesture to dip my fingers

9. 

   ds 17 junio, 2015

   68788561 Samantha
   -AENA Empresa operadora de barajas: asegura procesos chequeo espera
   -tarj ib+ clasica/economica plata oro platino

   -tarj oneworld ruby safiro esmeralda dar de alta dps de ser frecuente flyer
   -JBA Join Bisness agritmen aucerdo para operar entre las oneworld osea como hacer transbordo
   -oneworld alianza 15 aerolineas comerciales fundad ib AA BA

   IB-AB-BA-FIN-CP-AA-JA-LAN-MA-QU-57-TAM-QA-RS-SA
   alfa, bravo, charli, delta, eco, fox, golf, hotel, india, jirafa, kilo lima mai nov oscar papa quebec romeo sierra tnago ursula
   victor wiscky xtrai yanke zulu

   serviberia
   venta tickes- cambios- sillas-reconfirmaciones- cambio itinerar- reembols- ib+ equipaje – services umnr comida extra sit pet

   canales venta
   serviberia, iberia.com, oficinas principales, airpoirt, agencias

   tkts aerolineas
   ib 075-
   ba 125-
   aa 001-
   iz 060-
   iw 699-

   -API advance passenger information

   TRANSACIONES
   he/saber funcion d cada transacion

   sn an tn/ vuelo
   dan dac/ saner iata
   dne/ avion
   db/ bue info cuidades ver iata o pais
   dna/ cod de aeorinea yw ib2
   dns/ us ak (pais- estado) dns florida
   dc/ consultar moneda dcars dcchina
   fqc/ fqc1000usd/ars
   ddzzz/ hora zulu ddbog2033/ory ddzzz2048/ory dd14mar saber q dia cae dd13may15/20may16 saber cuantos dias hay
   dd13may/22 saber cuantos dias estara

   charter vuelo privado no programado

   bisnes J C D R I U
   turista Y B T H K M Z L A V S G W N Q U P X EL(aogotado)
   G grupos TX avios S aviso o comerciasl E travel club-exclusiva

   PNR OW or RT
   nm1toro/juan . nm1toro/pepe(inf/14aug14). nm1toro/nena(chd/20may07)
   ss1kl
   aps
   tkxl07jun 03 dias o 5 tkok idmediato
   fzvtm0000-mad m:spain e:eur u:mundo
   er erk
   fxx/ cotizar fxr/ cheap fxp/ guardar fxt01/p1,3 entrar ver restri
   fqq09 ver si esta combinado
   sb/cambiar clase sbk7q sbclase acmabiar seg y clase que va quedar
   HK confir HL espera HX cancelada RR reconfirmada KL lista esp confir KK ser esp confir UC serv denega UN vuelo no opera
   TK itinerario modifi NN espera de confir NO ssr degen vuelo no operado
   TQT/ dond se guardan precios cada precio genera TST(mascara) entrar TQT/TS
   FQN01*PE ver PE
   RMs
   fpcvi,4444333322221111/1115*cv123/n0+sf/usd25.00/n0
   cyber rm*csy/miguel:toro sas:callefalsano12:madrid:es:35980929:45000
   ttp1/et/rt

   hola bienvenido a iberia soy carlos en q puedo ayudarle?
   sr x a sido un placer atenderle con estos tramites, puedo ayudarle con alguna otra gestion?
   sr muchas gracias por su call, estamos encantados d haberle atendido.
   venta:gracoas por compartir con nostros la ilusion de volar

   paso PNR basic
   rm
   sn o an
   ss
   nm1
   aps
   tk
   fzvtm0000-mad
   fxp
   rm precios
   fqn01*pe
   rm condiciones tar
   docs y doca
   fpo
   cyber
   ttp1/et/rt

   HE APIS ver docs y doca
   SBOG5004
   Sitel2015

10. 

    fasa 17 junio, 2015

    INGRESAR PIESAS EMD (electronic micelaniuos documents) 075-555 o /DITB
    SR XBAG-1PC/S3/P1 S3-4 SI ES ida y vuelta
    FXH/ cotizar o saber cuanto vale
    FXG guardar precio BAG adicional
    TQM ver valor EMD
    TQM/M1 ver si guardo
    RM precio x bag
    FP
    TMI/M#/FP-CCVI,4444333322221111/1115CV123 M# num pax cupon
    sale /SS servicio q se cobra al pax
    TMTM1/RT/M1-2

    ASIENTOS DISPONIBLES
    SM3 sel vuelo
    ST/36L/P1 seleciona silla ST/35LJ/P1-2 ST/36LJHED selec varias
    RTG ver sr
    FXH cotizar
    TMI/M5-6/FP-CCVI,4444333322221111/1115*CV123 pago
    *borrar un EMD : TMX/M3 num de M

    INGRESAR COMIDA
    SR KSML IB nn1/p1/s3 la kusher se debe pedir 48h antes
    erk confirmar
    GGAIRIBMEALS or GGAIRIBMEALS;SP sale en spain

    INGRESAR ANIMALES
    PETC cabina max 8kg AVIH bodega
    SR ESAN PAX minusvalencia emocional
    SR ESA PAX aferrado animal
    CABINA
    SR PETC IB NN1-DOG 5KG/P1/S3-4 nn1 cant de chantodosos dog o cat
    BODEGA
    SR AVIH IB NN2-CAT/P1/S4-5
    BSK/IB61118/20NOV ib6118 num vuelo : esto para ver cantidad pets
    *estos quedan pend de confirmacion comuniquese 24h porq es sujeto a disp,

    SILLA RUEDAS
    SSR WCHC no puede movers requiere ayuda hasta asiento
    SSR WCHS no puede subir escaleras
    SSR MEDA esta tieso
    SSR WCHC PAX CON SILLA PROPIA
    ejm
    SR WCHR IB NN1-PAX NO PUEDE CAMINAR LARGA DIST/P1/S4
    SR WCHC PAX VIAJA CON SILLA/P1/S#

    CUNAS puede dps de 48h nacido pero es recomendable dps una semana
    ST/38J num y letra de silla
    ST/16H/P2
    ST/I/P2/S5 ultim

    CORREGIR NOMBRES sin emitir
    3/1TORO/MIGUELINA todo
    1/MIGUELINA SUSANA nombre
    1/1TRORO/MIGUELLINA apellido

    VOIDEAR
    TRDC/L31
    TRDC/TK-num tkt sin 075
    XI borrar todo
    RM **prueba formacion***

    SPLIT separar un pax
    SP1 num pax a separar
    EF confirmar separacion
    ER
    RM hago split separa inf //fech cs
    ER
    IG

11. 

    saa 18 junio, 2015

    AGREGAR INF A PNR CON TKT EMITIDO
    copiar fa y borrar
    1/(inftoro/pepe/14may14) 1 num pax
    FXX/RIN FXP/RIN cotizar
    RM pax adv precio por inf
    FIRMA
    TQT verificar si esta guardado
    FP FPINFCCVI,4444/1115*CV123/N0+SF/USD25.00/N0
    ERK
    CYBER poner otra vez
    DOCS si es en espana
    TTP1/ET/RT/t2 num del TQT
    REVALIDAR se hace en TWD
    en un FHE copiar el num del tkt del ADULT
    TTP/ETRV/L14/s4-5/E1-2/RT E cupones en twd TWDRT el objetivo es q estado del tkt quede O DPS el FHE se vuelve FA
    ya quedan los tkt- mirar si queda el FA del INF

    UMNR
    SSR BSCT ERK si es IB
    SRBSCT/P1/S2,5
    SM3 ver sillas
    ST/I/S2,5 para poner silla automatica
    OS IB UMCTXXX MOVIL/NAME/DIR XXX ciudad dond esta el contacto se hace 2 OSI org y dest
    INGRESAR UMNR
    SR UMNR-8years
    FXP/RU08 cotizar ERK
    SB si hay q cambiar clase
    DOC recogida parcial de datos
    *si el menor supera 3h en conexion debe haber algie q lo acompañe o sera deportado por visa
    entre 5 11 años 12-18 young passenger
    1 ADL max viaja con 2CHD o 2INF

    VER O BUSCAR CONDICIONES DE TAR
    se hace dentro de TWD
    FQDMADEZE/R,25MAY15,UP/D25FEB/CL – clase
    fecha emisi inicio vuelo
    copiar Fare basis LLIOES
    FQN02 entrar al seg del FB
    FQN02*PE ver las PE
    *si el FB es IT es privada y no se puede ver hay q enviar correo a supervaisor
    IPC franquicia equipaje en vuelo bodega cabina max 10kg

    COBRO DIFERENCIA DE TAR
    SN-SS buscar vuelo q solicita pax
    FXX cotizar
    TWD/L ingreso par comparar fxx y fa para ver lo q va pagar
    si dice si borro vuelo anterior XE
    actualizar o creo TQT TTU/S2,3 o TTC/S2,3

    COBRO PENALIDAD
    IUIBHK1 PENF/P
    TMC/L line del svc (hk1)
    TMI/M X/FUSD175.00 ingresar precio
    TMI/M X/CV-175.00 valor cupon
    FP TMI/M X/FP-CCVI,444/1115*CV123
    TMI/M X/IC-TKT 075XXX (sin guion) billete pasa a remitir

12. 

    sad 19 junio, 2015

    COBRO PENALIDAD
    IUIBHK1 PENF/P# crear servicio
    TMC/L4 – linea del SVC
    TMI/M#/FUSD175.00 ingresar precio PE
    TIM/M#/CV-175.00 valor cupon
    ingresar FP
    TMI/M#/FP-CCVI,XXX/1115*CV123
    TMI/M#/IC-TKT075XXX (singuion) q billete pasa a remitir
    cobro de sf y remision del billete y eliminar fp anterior XE
    *cuando hay DIF en TQT cobro SF
    ingreso FP
    FPO/CCVI+/CCVI,4444/1115*CV123/N0+SF/USD25.00/N0
    FPO/CCVI+/SFCCVI,XXX/1115*CV123/USD25.00/N0 cuando no hay DIF el TQT esta en 0
    billete emitido origina
    TWD/L19 donde esta el FA
    FO*L19/P1 reemitir
    TQT
    TWD/L19 para ver
    TTP1/ET/RT/T# emitir
    TTM1/RT/M# luego emitir PE crea un tkt con cobro de 179.00usd PE

    COBRO PENALIDAD CREAR EMD
    IUIBHK1PENF/P creo servicio

13. 

    dsa 23 junio, 2015

    1 CAMBIO DE NOMBRE SOLO APLICA REEMBOLSO POR COMPROMISO DPS DE COMPRAR 24H
    SINO SERIA UN REEMBOLSO POR CONDICIONES DE TARIFA
    2 EQUIPAJE BODEGA 25KG CABINA 10KG
    3COTZAR UN SEG DE VUELO MIRAR CLASE Y EL MISMO VUELO IBXXXX
    FXF O FXE/S4,7 BAJO Y DICE EL COSTO DEL CAMBIO Y EL SF 30EUR POR SER MAD
    4 BUSCAR NOMBRE O LOCALIZADOR O IB+ COTIZAR UN VUELO CON IB+
    UNA PNR CON AVIOS N MONEY
    5 ASIGNAR ASIENTOS DE AGENCIAS SE PUEDE SI NO A VOLADO CON SM1…RT … PARA SCL VALE 40USD
    6 CHECK IN LO DEBE HACER POR EL APTO NO CON NOSOTROS
    7 COSTOS DE UN PEC VGOMAD Y CUANTO VALE EL TRANSPORTIN Y COMO COTIZAR UN VUELO CON TODO Y CUANTAS PC
    8 CAMBIAR ASIENTOS SI ESTA EN CHEKIN NO SE PUEDE HACER DEBE HACERLO EN EL APTO
    9IBP-EMLA ENVIO FACTURA CUANDO LO HACE POR LA PAG
    10 SI LLAMAN DE ARG QUE QUIERE SABER DONDE PAGAR MIRAR EN AMERIA Y PASAR CURSOR DICE LA CUENTA Y EL CUI Y TODO
    BUSCAR SN25JUNEZEMAD (FIJARSE EN LA HORA Y PLACA PARA BUSCAR) DPS RT/1-HAMBRA
    VER TWD Q QIERO TWD/TKT075-9240254214

    altitud USER: IBERC_5785451 PASS:IBERC_5785451 EXT TEL
    csoto006@lat.iml.sitel.net Sitel2015*
    amadeus: csoto sitel
    JI5815CS/SU iberia01 o amadeus1-sitel01
    reciber:
    SI5815/5185S
    SO

14. 

    fsdfsd 24 junio, 2015

    asiento Cuna: ST/I
    1 EQUIPAJE ESECIAL LO FACTURA EN EL APTO QUIPAJE NORMAL SE HACE
    SR FXH FXG TQM M1 el mes TMI FP aqi abajo
    TMI/M2/FP-CCVI,5160975773571029/1018*CV471
    EMITIR TTM1/RT/M1
    2 TV L32PG LLEVAR Q LLAME IBERIA CARGA 901 111 400
    3 LLAMA Q EQUIPAJE SE LE QUEDO EN ALGUNA PARTE GGAIRIBMAD ]MS117 Y NUM PA QUE LLAME
    4 AN ITINERARIO SS1K1 CLASE FXF/S PARA NORMAL FXE/S PARA LO MAS BARATO BAJO Y COTIZO
    5 BUSCAR POR TC DTR:CC5489133056437906 … : ME CONECTO SALE TKT ME METO A UNO TWD/TKT075-2360025211 Y ALLI MIRO LOCALIZADOR
    6 CUANDO LLAMA UNA AGENCIA Y SON PNR DE G (GRUPOS) HAY Q BUSCAR TWD Y DECIR COMO ES GRUPOS SE DEMORA EN LLEGAR BORDIN PASS
    O DAR NUMERO DE GGAIRIBMAD M BAJAR Y DEPARTAMENTO DE GRUPOS
    7 ASIGANAR ASIENTOS CON AGENCIA NO LO PUEDO HACER SI ESTA DENTRO DE LAS 25 HORAS Q LO HAGA VIA WEB CHEKIN O EN EL APTO Y NO LE COBRAN

    —- Original Message —-
    From: “Carlos Andres Soto Velasco”
    Sent: 6/23/2015 4:04:50 PM
    To: “Carlos Andres Soto Velasco”
    Subject: Responder:

    1 CAMBIO DE NOMBRE SOLO APLICA REEMBOLSO POR COMPROMISO DPS DE COMPRAR 24H
    SINO SERIA UN REEMBOLSO POR CONDICIONES DE TARIFA
    2 EQUIPAJE BODEGA 25KG CABINA 10KG
    3COTZAR UN SEG DE VUELO MIRAR CLASE Y EL MISMO VUELO IBXXXX
    FXF O FXE/S4,7 BAJO Y DICE EL COSTO DEL CAMBIO Y EL SF 30EUR POR SER MAD
    4 BUSCAR NOMBRE O LOCALIZADOR O IB+ COTIZAR UN VUELO CON IB+
    UNA PNR CON AVIOS N MONEY
    5 ASIGNAR ASIENTOS DE AGENCIAS SE PUEDE SI NO A VOLADO CON SM1…RT … PARA SCL VALE 40USD
    6 CHECK IN LO DEBE HACER POR EL APTO NO CON NOSOTROS
    7 COSTOS DE UN PEC VGOMAD Y CUANTO VALE EL TRANSPORTIN Y COMO COTIZAR UN VUELO CON TODO Y CUANTAS PC
    8 CAMBIAR ASIENTOS SI ESTA EN CHEKIN NO SE PUEDE HACER DEBE HACERLO EN EL APTO
    9IBP-EMLA ENVIO FACTURA CUANDO LO HACE POR LA PAG
    10 SI LLAMAN DE ARG QUE QUIERE SABER DONDE PAGAR MIRAR EN AMERIA Y PASAR CURSOR DICE LA CUENTA Y EL CUI Y TODO
    BUSCAR SN25JUNEZEMAD (FIJARSE EN LA HORA Y PLACA PARA BUSCAR) DPS RT/1-HAMBRA
    VER TWD Q QIERO TWD/TKT075-9240254214

15. 

    dsadsadas 25 junio, 2015

    1 ATCC SIEMPRE PRIMERO SN LUEFO FXE FXP DAR COSTO SI HAY FD Y PE SF TTE/ALL BORRAR FO Y FP INGRESAR FP SI HAY DF O NO
    DPS INGRESAR DOCS Y DOCA DPS CONFIRMARME EL NUEVO VERIFICAR TWD VIEJOS Q ESTEN EXCHANGE Y LOS NUEVOS OPEN
    EMITIR DENTRO DEL BILLETE NUEVO
    2 IB2 Y VUELING NO TIENEN PIESAS DEBE HACERLO PARTE
    3 SI QUIERE CAMBIO PRIMERO MIRAR TKT QUE ES IS ES 4K Y LA RP SI ES DE AGENCIA NO PUEDO HACER NADA
    4 asignar asientos de B para arriba lo puedo hacer gratis no tiene costo lo hago y un rm y sale
    si es economica tiene un costo dependiendo del radio ejm europa 15 eur
    5 Si llama a cancelar solo un trayector mirar si pago si es prereserva pago 5EUR debe hacer otra y se pierde los 5 euros
    6 escalacion de caso se hace desde la web dire utiles y si es URGENTE al correo de rubiela con el num reeclamacion y datos
    7 Agencia LLama cambio de nombre si tiene amadeus q lo haga
    8 SI LE ROBAN LA TARJ IB+ LLAMAR AL 901201214
    9 AGENCIAS si no hay en bisnes q lo haga en clase Y
    10 SI QUIERE UN CAMBIO mirar un rm 11 q dice RM PRICING ENTRY FXP/ZO-10P* dps 4K no se puede hacer nada ni cambio ni refund AVIOS? NOdev
    11 documento de RESIDENTE siempre es necesario
    12 si es menor tiene 17 anos debe ir con permiso si es de 12 y vas solo si con UMNR
    13 ib plus oro si se bloqueo contrasena 901 222 422
    14 sobrecargo es 200 EUR POR CADA 1KG OTRA MALETA MAD BCN 30EUR
    15 Cambios quiere cambiar un trayecto lo primero q hago cotizo el que qiere an separo plazas dps FQDAGPMLN/R,17JUN15,UP/D26JUN/CO y FQN05*PE veo PE a pagar dps con FXX/S3-4 y nuevos seg de vuelo verifico DF y el SF30EUR MAD sumo me da 300 voy a TQT le resto 97,99 lo q pago antes y lo que me da es lo q me va pagar por el cambio

    me dice

    ///
    asiento Cuna: ST/I
    1 EQUIPAJE ESECIAL LO FACTURA EN EL APTO EQUIPAJE NORMAL SE HACE
    SR… FXH …FXG …..TQM M1 el mes TMI ….FP : TMI/M2/FP-CCVI,5160975773571029/1018*CV471 ….EMITIR TTM1/RT/M1
    2 TV L32PG LLEVAR Q LLAME IBERIA CARGA 901 111 400
    3 LLAMA Q EQUIPAJE SE LE QUEDO EN ALGUNA PARTE GGAIRIBMAD …MS117 Y NUM PA QUE LLAME
    4 COTIZAR AN ITINERARIO … SS1K1…. FXF/S PARA NORMAL FXE/S PARA LO MAS BARATO BAJO Y COTIZO
    5 BUSCAR POR TC DTR:CC5489133056437906 … : ME CONECTO SALE TKT ME METO A UNO TWD/TKT075-2360025211 Y ALLI MIRO LOCALIZADOR
    6 CUANDO LLAMA UNA AGENCIA Y SON PNR DE G (GRUPOS) HAY Q BUSCAR TWD Y DECIR COMO ES GRUPOS SE DEMORA EN LLEGAR BORDIN PASS
    O DAR NUMERO DE GGAIRIBMAD M BAJAR Y DEPARTAMENTO DE GRUPOS
    7 ASIGANAR ASIENTOS CON AGENCIA NO LO PUEDO HACER SI ESTA DENTRO DE LAS 24 HORAS Q LO HAGA VIA WEB CHEKIN O EN EL APTO Y NO LE COBRAN
    8 SF para residente 10 EUR pero cobro 20EUR
    9 INGRESO DE MALETAS SI YA ESTA EN 24H NO LO PUEDO HACER VER EN EL TWD DEBE HACERLO EN EL APTO
    10 SI PIDEN COD LOCALIZAR DE VUELIN ESTA ALLI EN SSR OHS
    11 EN LA PAG GESTIONA TU RESERVA ADD BAG Y LE COBRA O YO LE PUEDO HACER 1 POR PAX Y VALE 80USD
    12 SI LLAMA A Q LE COBRARON DOS VECES MIRAR RHF SI ESTA NEUTRALIZADO Y EN EL TQT DICE CUANTO EN TOTAL Y X PAX
    13 envio de factura si ya viajo se hace por reciber con DEMR:DN075-XXXXX dps DEMR:DN075-XXXX,EML/correo al q va enviar

    ///
    1 CAMBIO DE NOMBRE SOLO APLICA REEMBOLSO POR COMPROMISO DPS DE COMPRAR 24H
    SINO SERIA UN REEMBOLSO POR CONDICIONES DE TARIFA
    2 EQUIPAJE BODEGA 25KG CABINA 10KG
    3COTZAR UN SEG DE VUELO MIRAR CLASE Y EL MISMO VUELO IBXXXX
    FXF O FXE/S4,7 BAJO Y DICE EL COSTO DEL CAMBIO Y EL SF 30EUR POR SER MAD
    4 BUSCAR NOMBRE O LOCALIZADOR O IB+ COTIZAR UN VUELO CON IB+
    UNA PNR CON AVIOS N MONEY
    5 ASIGNAR ASIENTOS DE AGENCIAS SE PUEDE SI NO A VOLADO CON SM1…RT … PARA SCL VALE 40USD
    6 CHECK IN LO DEBE HACER POR EL APTO NO CON NOSOTROS
    7 COSTOS DE UN PEC VGOMAD Y CUANTO VALE EL TRANSPORTIN Y COMO COTIZAR UN VUELO CON TODO Y CUANTAS PC
    8 CAMBIAR ASIENTOS SI ESTA EN CHEKIN NO SE PUEDE HACER DEBE HACERLO EN EL APTO
    9IBP-EMLA ENVIO FACTURA CUANDO LO HACE POR LA PAG
    10 SI LLAMAN DE ARG QUE QUIERE SABER DONDE PAGAR MIRAR EN AMERIA Y PASAR CURSOR DICE LA CUENTA Y EL CUI Y TODO
    BUSCAR SN25JUNEZEMAD (FIJARSE EN LA HORA Y PLACA PARA BUSCAR) DPS RT/1-HAMBRA
    VER TWD Q QIERO TWD/TKT075-9240254214

    —- Mensaje original —-
    De: “Carlos Andres Soto Velasco”
    Enviado: 23/06/2015 12:37:03
    Para: csoto006@lat.iml.sitel.net
    Asunto:

16. 

    dsfds 26 junio, 2015

    1 RECLAMACIONES 901 111 342
    2 SI VA VER LAS PLAZAS …RHFA PARA VER HISTO SI LAS PUEDE CAGAR LAS PLAZAS
    3 SI PREGUNTAN POR ESPACION O EL AVION EN LA PAG TMBN MEDIDAS DE LA BAG
    4 CAMBIO MIRAR RP SI ES DE AGENCIA PVSCQEL2134 Y SALE NUM A Q DEBE LLAMAR Y COTIZAR CON FXE
    MIRAR SI ES 4K PAILA NO SE PUEDE SALE EN SG11 O 13
    5 MIRAR VUELO DO2737
    6BUSCAR POR VUELO SI NO LE DA LA PAG EL APELLIDO SNMADBCN Y HORA
    7 ITR-EMLA ENVIO INFO SI NO ESTA SEGURO DE Q SE HIIZO
    8 DATOS DE VISA NO SON NECESARRIOS
    9 UNA AGENCIA NO SE LE HACE CAMBIOS INVOLUN SOLO AUTORIZO
    10 AN27JULBERLPA BERLIN MAD MAD GRANCANARIA
    11 SINO DA EN RECIBER BUSCAR EN RT RT
    12 PARA COTIZAR AVIOS NECESITO TARJETA Y SOLO LO HAGO EN CLASE S cuando paga avios and money
    12.1 PARA SUBIR DE NIVEL A PLATA NECESITA 25 TRAYECTOS Y 1500 PUNTOSELITE VER EN IB+
    13 para sacar nueva tarjeta cuando no le sirve? pasarlo a IB+ dps lo puedo hacer
    14 SI NOTIENE TARJETA DEBE CONSULTAR CON LA PERSONA SI TIENE ACTIVO EL FILTRO DE SEGURIDAD Q SI SE USA LA TARJETA DE PAGO EN OTRO PAIS LE SALDRA PCC Y SI EL NO SE PRESENTA NO PODRA VOLAR ….ojO
    15 DTR:TN075-9229053885 DPS MIRO RP ES DE UNA AGENCIA PV/MADI1385H
    CONDICIONES DE TARIFA SI PASA UN NO SHOW EN LA PAG DEBE MIRAR ESO
    16 MIRAR RP y PV/MADI1385H

17. 

    hfghgf 29 junio, 2015

    1 RECLAMACIONES 901 111 342
    2 SI VA VER LAS PLAZAS …RHFA PARA VER HISTO SI LAS PUEDE CAGAR LAS PLAZAS
    3 SI PREGUNTAN POR ESPACION O EL AVION EN LA PAG TMBN MEDIDAS DE LA BAG
    4 CAMBIO MIRAR RP SI ES DE AGENCIA PVSCQEL2134 Y SALE NUM A Q DEBE LLAMAR Y COTIZAR CON FXE
    MIRAR SI ES 4K PAILA NO SE PUEDE SALE EN SG11 O 13
    5 MIRAR VUELO DO2737
    6BUSCAR POR VUELO SI NO LE DA LA PAG EL APELLIDO SNMADBCN Y HORA
    7 ITR-EMLA ENVIO INFO SI NO ESTA SEGURO DE Q SE HIIZO
    8 DATOS DE VISA NO SON NECESARRIOS
    9 UNA AGENCIA NO SE LE HACE CAMBIOS INVOLUN SOLO AUTORIZO
    10 AN27JULBERLPA BERLIN MAD MAD GRANCANARIA
    11 SINO DA EN RECIBER BUSCAR EN RT
    12 PARA COTIZAR AVIOS NECESITO TARJETA Y SOLO LO HAGO EN CLASE S cuando paga avios and money
    12.1 PARA SUBIR DE NIVEL A PLATA NECESITA 25 TRAYECTOS Y 1500 PUNTOSELITE VER EN IB+
    13 para sacar nueva tarjeta cuando no le sirve? pasarlo a IB+ dps lo puedo hacer
    14 SI NOTIENE TARJETA DEBE CONSULTAR CON LA PERSONA SI TIENE ACTIVO EL FILTRO DE SEGURIDAD Q SI SE USA LA TARJETA DE PAGO EN OTRO PAIS LE SALDRA PCC Y SI EL NO SE PRESENTA NO PODRA VOLAR ….ojO
    15 DTR:TN075-9229053885 DPS MIRO RP ES DE UNA AGENCIA PV/MADI1385H
    CONDICIONES DE TARIFA SI PASA UN NO SHOW EN LA PAG DEBE MIRAR ESO
    16 MIRAR RP y PV/MADI1385H
    …..
    Recuerden que vueling o I2 no permiten reembolsos por compromiso de calidad.
    SR no se pueden ahcer dentro de 24 h
    reservas con avios no son posibles porq son de pago inmediato
    modificar nombres con agencias lo hacemos ellos no y es bajo condiciones de tar …..RECUPERAR TWD POR RECIBER DTR>TN 075-XXXX
    PAX CON VISADO DOC SR DOCO YY HK1-MADRID-ESP-V-111111numdoc-MADRID ESP- 18JUN04-USA fecha de emision doc ….DOCA es el domicilio……FIRMA MERCADO ESPANOL FZVTM1079-MAD ult de dond sale ………..grabar em FXP FXT##/P1 indicando que estamos grabando precio tar num p# ………001 AMERICAN AIRLINES
    1CAMBIO \VEO EL BILLETE COMO ESTA…. FQDOVDMAD/D24JUN15/R,10JUN15,UP/CS del vuelo antiguo fecha salida DOI y clase , FQN03*PE copio antes el FB para verlo dps SN para ver todas SN28JUNMADOVD, SS2M2 la mas barata FXX/S nuevo vuelo , ME DA VALOR CON PE Y SUMO SF 30EUR……..
    2 SI LLAMA Y ES DE 16 CON LIBRO FAMILIAR Y CARTA DE RP SI NO VA EL PAPA
    3 ENVIO DE BILLETE NO CON DTR ES SOLO PARA LATAM USA EL NORMAL
    4 RECLAMACIONES PREGUNTAR FECHA SI NO ES 20 COMUNIQUESE LUEGO
    5 CAMBIO NOMBRE CON AGENCIA SI ES UNA LETRA SE HACE FREE, TOMO RP BORRO FA CAMBIO NOMBRE, SI ES MAS DE UN PAX SEPARAR CON TTS/T#/P ..(MIRAR SI ES ESTA CHEKIN PAILA SALE RESIDUE ISSUER) ..TTI/EXCH, BORRO FP, SI NO COBRO NADA FPO/CASH+/SFA,/0 ..SI PAGA CAASH CREO FO DENTRO TWD, VOY OTRA VEZ A TWD…Y EMITO CON TTPX/ET/RT/T#/P
    6 ASIENTOS NO PERTIMTE ASIGNAR SVY .. YA ES CONTROL DE AERROPUERTO
    7 SI SALE Q LE COBRAN OTRO SERVICIO AL HACER CHECK ONLINE EN LA PARTE DONDE DICE PAGOS PENDIENTES CANCELAR SERV

    1 EVIAR FACT EMP DTR: TN 075-2133445566 ….IVA 075-2133445566 1 (numph1)​​ confirmo con Y….TRMK 1/SE ENVIA FRA DETALLADA DIA 25/10/09
    2 SI NO AH PAGADO EN EWD APARECE UN HOLD DE 5 EUR
    3 SI LLAMA PARA SILLA EMERGENCIA EN SM3 MIRO LAS E QUE ESTEN DISPONIBLES Y SE PUEDE ASIGAR DE K PARA ABAJO SON DE COBRO
    4 EN LA PAG AVIOS NO ANOTADOS se hace la gestion
    5

    CAMBIOS ATC

    SN para nueva fecha

    FXF/S# FXE/S para ver cuanto cobro por pen

    FXO para grabar si dice SI

    creo FO

    introducir FZultimos6delatarjeta/L linea del mco

    FZNInumeros/L linea del mico

    FPO/CCVI+/CCVI,XXXX/XXX*CVXX/L

    si hay sale error al emitir crear mco manual esta en c

    creacion de EMD

    FP

    fpo/ccvi+/ccvi,xxx/xxx*cvxxx+sf/valor services EUR30

    digo el cobro y el nuevo itinerario

    tqt/t4 veo el t

    ttp1/ttm/rt/rt/t1

    ojo mirar valor de pen de dif y de sf sumar todo antes de

    decir

    crear

    mco IU IB HK1 PENF

    　

    　

18. 

    fsdfsdfs 30 junio, 2015

    CAMBIO VOLUNTARIO

    CAMBIO INVOLUNTARIO

    caso 1
    Abrir reserva
    RT (PNR) o el billete con TWD/TKT(No. Del Billete)
    RT GHF2G1 o TWD/TKT075-2358465452 2 Tomar responsabilidad RF nombre de la persona que llama
    3
    Si el billete no está en un FA o un FHE, agregamos elemento del billete en FHE
    FHE 075-2345678910/P1
    FHE INF 075-2345678910/P1 4 Comprobar que el cupón a revalidar está open, y los vuelos en HK. TWD/L# (#) → Línea del FA o FHE TWD/L23
    5
    Buscar disponibilidad de plazas
    SN DIA MES ORIGEN DESTINO
    SN 01 JAN MIA MAD 6 Tomar plazas SS(PASAJEROS)(CASE)(SEGMENTO) SS 1 Y 2
    7
    Borrar plazas no deseadas
    XE # (#) → Numero de segmentos de vuelo
    XE 2-3 8 Ingresar a la imagen del billete TWD/L# (#) → Línea del FA o FHE TWD/L23
    9
    Realizar la revalidacion del billete
    TTP/ ETRV/L* (*) → línea del FA o FHE/SX (X) → seg. a revalidar/E# (#) cupón a revalidar)/RT
    TTP/ETRV/L22/S2-3/E3-4/RT 10 Informar condiciones para futuros cambio y documentar PNR RM PAX AVDO DE PNTY PARA FUTUROS CAMBIO
    11
    Comprobar cambio
    TWD/L# (#) → Línea del FA o FHE
    TWD/L23 12 Enviar correo de confirmación de itinerario IEP-EMLA

    caso2 si las clases son diferentes

    1 Abrir reserva RT (PNR) o el billete con TWD/TKT(No. Del Billete) RT GHF2G1 o TWD/TKT075-2358465452
    4
    Borrar plazas no deseadas
    XE # (#) → Numero de segmentos de vuelo
    XE 2,4 5 Procedemos a realizar la reemisión involuntaria por pasajero FXI/S# (N° número de segmento) o FXI/T# (Nº de la línea del FA o FHE) FXI/S 2-3
    6
    Borrar forma de pago anterior
    XE # (#) → Linea del FP
    XE 28 7 Incluir forma de pago nueva FPO/CCMM+/SFCA,/0 FPO/CCVI+/SFCA,/0
    8
    Creación del FO: Ir a la imagen del billete e ingresar la siguiente transacción
    FO*L(línea del FA)/P(N del pasajero)
    FO*L43/P1 9 Debemos Re confirmarle al pasajero todo el itinerario Origen, Conexiones, Destino, Fecha, Hora, Numero de vuelo IB6250 20NOV JFK MAD 1710 0630+1 IB3230 21NOV MAD FCO 0845 1115
    10
    Si el proceso se está realizando desde el mercado de LATAM se debe enviar a la cola para reemisión o revalidación
    QE # (#) → Cola de emisión 80
    Se debe adjuntar y tener en cuenta la siguiente información para poder generarse la revalidación sin ningún contratiempo. _Link_ 11 Comprobar TST actual del pasajero TQT/T# (#) → Numero TST TQT/T4
    12
    Ir a la imagen del billete para poder reemitir
    TWD/L# (#) → Línea del FA o FHE
    TWD/L23 13 Reemitir TTP#/ET/RT/TX (#) → Dispositivo de emisión (X) → TST actual del pasajero. TTP1/

    UMNR

    No. Pasos a seguir Procedimiento Ejemplo 1. Abrir la reserva RT (PNR) o el billete con TWD/TKT(No. Del Billete) en Amadeus RT # VUELO / FECHA-APELLIDO RT GHF2G1 o TWD/TKT075-2358465452 RT 6253 / 29MAY-PEREZ
    2.
    Si el PNR es de agencia de viajes se debe tomar la responsabilidad parcial del PNR
    *SIN guardar cambios (ER)
    RF nombre de la persona que llama /Q
    RF PEPITO PEREZ/Q 3. Solicitar servicio de UMNR SR UMNR- MM YEARS/P1 (MM) →Edad del menor SR UMNR-10 YEARS/P1
    4.
    Devolver la responsabilidad del PNR
    *Hasta este momento, no se debió haber hecho la transacción ER
    RF nombre de la persona que llama
    RF PEPITO PEREZ 5. Confirmar servicio ERK
    6.
    Verificar estado del servicio
    Verificar que el servicio se encuentre confirmado en estado KK o HK
    SSR UMNR IB KK1 10YEARS/S2 7. Seleccionar asientos Abrir mapa de asientos SM(#) (#)→Número de segmento de vuelo Seleccionar asientos ST/U SM6 ST/U

    8.
    Agregar información de contacto
    De quien lo lleva al aeropuerto
    OS IB CTC ORI NOMBRE/DIRECCION/TELEFONO
    ORI → Código IATA de la ciudad de origen
    De quien lo recoge en el aeropuerto
    OS IB CTC DES NOMBRE/DIRECCION/TELEFONO
    DES → Código IATA de la ciudad de destino
    OS IB CTC MAD PEPITO PEREZ/CALLE FALSA 1/34 955555555
    OS IB CTC BOG PEPITA LOPEZ/CALLE ROTA 1/57 3115555555
    9. Documentar reserva Informar valor del servicio en el ATO. RM PAX SOLICITA SERVICIO DE UMNR AVDO XXEUR

    PET BODEGA COSTOS
    España, Europa África y Oriente Medio América y Angola Con origen América*, Nigeria o Israel
    120€ 300€ 300 USD

    PET CABINA COSTOS
    España Europa, África y Oriente Medio América* y Angola
    25€ 50€ 150€

    UMNR
    por trayecto
    Vuelos domésticos (sin Canarias) A Europa*, Canarias, Oriente Medio y África (excepto Luanda) A América y Luanda
    40€ 65€ 100€/115USD
    con transito via madrid
    Con conexión Nacional (sin Canarias) Con conexión Nacional/Canarias/Europa Con conexión Nacional/
    Internacional
    65€ 90€ 125€/140USD

    ASIGANACION DE ASIENTOS COSTOS
    Largo Radio (Intercontinental) Medio Radio (dentro de Europa) Corto Radio (dentro de España)
    Tipo de asiento Regular Emergencia Regular Emergencia Regular Emergencia
    Precio 40 USD 88 USD 14 EUR 20 EUR 5 EUR 14 EUR

    Clase de tarifa Asiento regular Asiento de emergencia
    Entre clases Y – K Gratis Gratis
    Entre clases M – L Gratis De cobro
    Menores o iguales a clase V De cobro De cobro

    EQUIPAJE ADICIONAL
    Maletas incluidas dentro de la franquicia gratuita 1 Maleta 2 Maletas
    Precio 2ª Maleta = 80 USD 3ª Maleta = 160 USD

    COMIDAS

    Se garantiza la comida especial solicitada con un mínimo de 24 horas de antelación a la salida del vuelo. En caso contrario quedará en petición.
     Solo se podrán ofrecer servicio de comidas especiales en tramos intercontinentales o de una duración mayor a 5 horas.

    SILLA RUEDAS
     Es un servicio gratuito
     No es considerado caso médico siempre y cuando no requiera oxigeno o escolta médica.

    RECONFIRMACIÓN DE VUELOS
    Ya no es obligatorio reconfirmar los vuelos. Además el pax puede gestionarlo directamente a través de la página de Ib.com.
    Ruta: http://www.iberia.es / gestión de reserva.
    En Amadeus podemos reconfirmar vuelos con la transacción: nºseg/RR
    Siempre habrá que pedir un teléfono de contacto.
    Cogeremos la responsabilidad, solo si el pax ha volado la ida: RFPAX/Q
    Siempre tendremos que saber quien nos está pidiendo la reconfirmación.
     PASOS A SEGUIR:
    a. Recuperar el PNR
    b. Informar de itinerario de viaje (Nº de vuelo, Ruta, Hora de salida y llegada e informar aerolínea operadora)
    c. Cambiar status de los segmentos
    Nº de segmento/RR
    d. Grabar todas las modificaciones ER
    e. Ofrecer servicio de IB.COM
    f. Ofrecer seguro en caso de que aplique.

    Para poder revalidar un billete, éste tiene que cumplir dos condiciones:
     Que tenga tarifas completas.
     Que sea un cambio de día y/u hora y la misma aerolínea
     O en caso de emisión de billete de infante
     PASOS A SEGUIR EN LAS REVALIDACIONES:
    1. Recuperar localizador – RT
    2. Comprobar el RP – PV/CÓDIGO RP
    3. Tomar responsabilidad – RF nombre de la persona que llama /Q
    4. Comprobar que el cupón a revalidar está open – TWD/L(fa)
    5. Seleccionar las nuevas plazas
    6. Borrar las anteriores
    7. Revalidar:
    TTP/ ETRV/L(Nº de la línea del FA o FHE)/S(nº seg. a revalidar)/E(nº cupón a revalidar)/RT
    8. Comprobar cambio – TWD/L(fa)
    NOTA: Si el PNR está obsoleto, tendríamos que localizar el billete por
    RESIBER con DTR y después en AMADEUS crearíamos una reserva añadiendo el nº de billete con

    25.3 BILLETES DE PUENTE AÉREO
     Este tipo de billete no admite reserva, si el pap lo solicita será compra inmediata
     Se da sólo en trayectos entre Madrid y Barcelona
     Se permite la emisión de billetes de puente aéreo par CHD o INF
     Se compone de segmento de vuelo abierto tanto para la ida como para la vuelta.
     Salida de vuelos a cada 15 minutos en hora punta
     Compra su derecho a volar, se dirige a la terminal de puente aéreo y en el primero que haya plazas, podrá viajar.
     No permite solicitudes de servicios especiales (Asientos, Comida, cuna, Silla de ruedas, etc.)

    NOMBRES
    TODOS LOS VUELOS DEBEN SER OPERADOS POR IBERIA.  NUNCA CAMBIAR UN NOMBRE COMPLETO.  NO DEBE TENER DESCUENTO DE RESIDENTE.
    Se cobrará Gasto de Gestión de reemisión (Ver Tabla) en los siguientes casos:
     Cambio de posición en los apellidos. Ej. Vargas Pérez por Pérez Vargas.
     Inclusión o supresión de alguno de los apellidos. Ej. Martín/Antonio por Martín Segura/Antonio.
     Errores de más de dos letras o más, (BAJO AUTORIZACIÓN DE COACH). Ej. Martín por Martínez

     Cambio de nombre gratuito: En los siguientes casos no se realizará el cobro del GG
     Añadir o suprimir primer o segundo nombre. Ej. María Dolores por Dolores o viceversa
     Modificar una letra del apellido. Ej. Fernández por Hernández
     Apellidos en los que hay error de una letra por error al transcribirlos. Ej. FernáMdez por Fernández.
     Modificar nombre para utilizar alguna de las lenguas oficiales. Ej. Pedro por Peter
     Cambio en el orden de nombre/apellido por apellido/nombre.
     Cuando el cliente es ib+ y su tarjeta tiene algún dato incorrecto. Se hace una nueva reserva en la misma fare reemitiendo el TKT.

    Abrir la reserva RT (PNR) o el billete con TWD/TKT(No. Del Billete) en Amadeus RT # VUELO / FECHA-APELLIDO RT GHF2G1 o TWD/TKT075-2358465452 RT 6253 / 29MAY-PEREZ
    2.
    Documentar el nombre de la persona que llama
    RF nombre de la persona que llama
    RF PEPITO PEREZ 3. Borrar el tiquete del pasajero al que se le modificar el nombre XE # (#) → Número de la línea del billete XE 16
    4.
    Introducir TKT del PAX nuevamente en un FHE
    FHE (Número del tiquete)/P#
    (#) → Número del pasajero
    FHE 075-12345678990/P1 5. Verificar error En caso de error MODIFICACIÓN PASAJERO FRECUENTE/NOMBRE RESTRINGIDA POR LIN. AEREA IB *Si son más de dos pasajero se debe realizar un Split en la reserva. Pulsa aquí
    6.
    Modificar nombre del pasajero
    #/1APELLIDO/NOMBRE
    #/1NOMBRE (Sólo para modificar el nombre)
    (#) → Número de pasajero
    1/1PEREZ/PEPITO
    1/1PEPITO 7. Verificar el TQT En caso de haber más de un pasajero en el mismo TST, debemos separar a los pasajeros con la transacción TTS/T#/PX (#) → Número del TQT (X) → Número de pasajero TTS/T1/P1
    8.
    Poner el TST en modo de remisión
    TTI/EXCH/T#
    (#) → Número del TQT
    TTI/EXCH/T2

    9. Borrar la forma de pago anterior XE # (#) → Número de la línea de el/los elemento(s) FP XE21
    10.
    Introducir la forma de pago
    Si debe pagar GG
    FPO/CCMM+/SFCCMM,(Número de tarjeta)/(Fecha de expiración)*CV(Cód Seguridad)/##
    (##)→ Valor GG
    No debe pagar GG
    FPO/CCMM+/SFCA,/0
    FPO/CCVI+/SFCCVI,4444333322221111/1120*CV123/30EUR
    FPO/CCVI+/SFCA,/0 11. Creación del FO: Ir a la imagen del billete e ingresar la siguiente transacción FO*L(línea del FA)/P(N del pasajero) FO*L43/P1
    12.
    Si el proceso se está realizando desde el mercado de LATAM se debe enviar a la cola para emisión
    QE #
    (#) → Cola de emisión 80
    Se debe adjuntar y tener en cuenta la siguiente información para poder generarse la reemisión sin ningún contratiempo por medio de RX. _Link_ 13. Ir a la imagen del billete para poder reemitir TWD/L# (#) → Línea del FHE TWD/L23
    14.
    Reemitir
    TTPX/ET/RT/T#/F
    (X) → Dispositivo de emisión
    (#) → Número del TQT
    TTP1/ET/RT/T2/F

    Se le ofrecerá a la agencia una de las siguientes opciones:
    1. Reembolso del billete con 30 Euros de gastos por medio de la Agencia, quien debe emitir el nuevo billete con el nombre correcto.
    2. Cambio de nombre y reemisión del billete por Serviagencias, con 30 Euros de gasto de gestión

    REEMBELSO ASIENTOS
    Abrir la reserva RT (PNR) o el billete con TWD/TKT(No. Del Billete) en Amadeus RT # VUELO / FECHA-APELLIDO RT GHF2G1 o TWD/TKT075-2358465452 RT 6253/29MAY-PEREZ
    2.
    Buscar las condiciones de la tarifa
    FQD ORIGEN DESTINO/R,(FECHA DE EMISION),UP/D(FECHA DE SALIDA)/C(CLASE)
    FQD BOG MAD/R,01APR14,UP/D28JUN14/CQ 3. Verificar las normativas de la tarifa FQN#*PE (#) → Numero de tarifa FQN01*PE
    4.
    Enviar el PNR a la cola de reembolso según el mercado
    QE #
    (#) → Cola de emisión Ver tabla de colas

19. 

    gdfgfd 1 julio, 2015

    REEMBOLSO COMPROMISO DE CALIDAD
    Si el PNR es de agencia, así haya sido reemitido el billete por nosotros debe ser reembolsado por la agencia
    Tiene que solicitarse dentro de las 24 horas de la emisión del billete.
    Iberia Express / Vueling (VY o I2): Si la reserva únicamente tienen vuelos de estas compañías NO aplica compromiso de calidad.
    indicar q tiene gasto de gestion

    4
    Verificar si el cliente tiene derecho al compromiso de calidad
    Calcular las horas entre la emisión y la petición de cancelación.
    Entrar al historial de la reserva (RHFA) 5 Anular la Reserva eliminando las plazas XE # (#) → Numero de segmentos de vuelo XE 2-3
    6
    Solicitar información para generación de reembolso
    Información de Titular y datos de la tarjeta Información Reembolsos 7 Documentar el Motivo de la solicitud RM (Texto Libre) RM FVR REEMBOLSAR POR COMPROMISO DE CALIDAD RM AVDO DE GG
    8
    Guardar las modificaciones realizadas al PNR
    ER
    9 Enviar el PNR a la cola de reembolso QE Ver tabla de colas

    REEMBOLSO CAMBIO INVOLUNTARIO

    Si el pasajero no acepta ningún vuelo de protección y se vio afectado por más de 5 minutos en la hora de salida del vuelo.
     NO se hace ningún cobro por este reembolso.
    1 Abrir reserva RT (PNR) o el billete con TWD/TKT(No. Del Billete) RT GHF2G1 o TWD/TKT075-2358465452
    2
    Tomar información de quien llama
    RF nombre de la persona que llama
    3 Comprobar que el cupón del TKT está open TWD/L# (#) → Línea del FA o FHE TWD/L23
    4
    Verificar el estado del vuelo y que el cambio haya sido mayor a 5 min en la salida
    5 Anular la Reserva eliminando las plazas XE # (#) → Numero de segmentos de vuelo XE 2-3
    6
    Solicitar información para generación de reembolso
    Información de Titular y datos de la tarjeta Información Reembolsos 7 Documentar el Motivo de la solicitud RM (Texto Libre) RM FVR REEMBOLSAR POR CMB INVOL AVDO
    8
    Guardar las modificaciones realizadas al PNR
    ER
    9 Enviar el PNR a la cola de reembolso QE Ver tabla de colas

    REEMBOLSO CONDICIONES TARIFA
     Se debe indicar que este reembolso tiene gasto de gestión. Ver tabla
     Informar de la penalidad a cobrar ya que dicha penalidad será descontada del valor del billete.
     No se debe informar el valor a reembolsar para evitar reclamaciones.
    Enfermedad grave del titular del billete: Debe coincidir con las fechas del viaje deberá acreditarse exclusivamente con parte de ingreso original en un centro hospitalario en el que figure que el pasajero estuvo hospitalizado si es así se debe solicitar ayuda del supervisor en piso para evaluar la situación.
     Fallecimiento de familiar en primer grado: Debe coincidir con las fechas del viaje, deberá acreditarse con certificado de defunción original y documento que determine parentesco entre pasajero y familiar fallecido. si es así se debe solicitar ayuda del supervisor en piso para evaluar la situación.
    Parentesco y grado Familiares primer grado Esposo/a Padres/Suegros Hijos/as
    Familiares segundo grado
    Hermanos/as
    Cuñados/as
    Abuelos/as y Nietos/as Familiares tercer grado Sobrinos/as Tíos/as
    Familiares cuarto grado
    Primos/as

    Comprobar que el cupón del TKT está open TWD/L# (#) → Línea del FA o FHE TWD/L23
    4
    Buscar las condiciones de la tarifa
    FQD ORIGEN DESTINO/R,(FECHA DE EMISION),UP/D(FECHA DE SALIDA)/C(CLASE)
    FQD BOG MAD/R,01APR14,UP/D28JUN14/CQ 5 Verificar las normativas de la tarifa FQN#*PE (#) → Numero de tarifa FQN01*PE
    6
    Anular la Reserva eliminando las plazas
    XE # (#) → Numero de segmentos de vuelo
    XE 2-3 7 Solicitar información para generación de reembolso Información de Titular y datos de la tarjeta Información Reembolsos
    8
    Documentar el Motivo de la solicitud
    RM (Texto Libre)
    RM FVR REEMBOLSAR TTL DE ###USD
    RM AVDO DE PNTY DE 215 USD + SF 25USD 9 Guardar las modificaciones realizadas al PNR ER
    10
    Enviar el PNR a la cola de reembolso
    QE Ver tabla de colas

    REEMBOLSO POR DUPLICIDAD
    NO tiene gasto de gestión.
     El nombre en ambos billetes debe ser el mismo.
     Todos los trayectos de los vuelos programados deben estar duplicado en ambas reservas.
     Se reembolsa el último billete que se compró.

    Comprobar que el cupón del TKT está open TWD/L# (#) → Línea del FA o FHE TWD/L23
    4
    Verificar hora de emisión
    RHFA
    5 Si el pasajero no tiene los números de reserva, solicitaremos la información de la tarjeta de crédito. Nos desconectaremos de Amadeus y utilizando la siguiente transacción haremos la verificación DTR:CC(Nº. de tarjeta de crédito)
    6
    Anular la Reserva eliminando las plazas
    XE # (#) → Numero de segmentos de vuelo
    XE 2-3
    7 Solicitar información para generación de reembolso Información de Titular y datos de la tarjeta Información Reembolsos
    8
    Documentar el Motivo de la solicitud
    RM (Texto Libre)
    RM FVR REEMBOLSAR POR DUPLICIDAD
    RM NUEVO PNR EN LOC. XAXAXA
    RM AVDO DE GG 9 Guardar las modificaciones realizadas al PNR ER
    10
    Enviar el PNR a la cola de reembolso
    QE Ver tabla de colas

    REEMBOLSO TASAS
    Se debe indicar que este reembolso tiene gasto de gestión. Ver tabla
     Las tasas no deben superar el gasto de gestión.
     No se debe informar el valor a reembolsar para evitar reclamaciones.

    Verificar la información de tasas
    Abrir el billete e ingresar la transacción TWD/TAX
    Si la penalidad supera el importe de las tasas se debe informar al cliente que no se le va a reembolsar dinero. 5 Anular la Reserva eliminando las plazas XE # (#) → Numero de segmentos de vuelo XE 2-3
    6
    Solicitar información para generación de reembolso
    Información de Titular y datos de la tarjeta Información Reembolsos 7 Documentar el Motivo de la solicitud RM (Texto Libre) RM FVR REEMBOLSAR TASA RM AVDO DE SF 25USD
    8
    Guardar las modificaciones realizadas al PNR
    ER
    9 Enviar el PNR a la cola de reembolso QE Ver tabla de colas
    Que debo hacer si los billetes no tienen cupones OPEN?
    – Se debe verificar por Resiber el historial de los billetes para buscar el que esta OPEN, si ninguno lo está, escalar con coach.
    2. Si el pasajero ya había pagado algún Ancillaries, este es reembolsable?
    – Si se deben reembolsar.
    3. Quiero que me reembolsen en otra tarjeta diferente a la que utilice inicialmente es posible?
    – No sería posible ya que el reembolso solo se genera en la tarjeta con la que pago.

    4Que le digo al pasajero si quiere saber cuánto va a ser reembolsado?
    – Ya se generó la petición del reembolso y se envió al departamento encargado quienes verificarán las normas de tasas de su país y confirmarán cuánto es el importe a reembolsar.

    REEMBOLSO POR PCC

    Se debe indicar que este reembolso tiene gasto de gestión. Ver tabla
     El pasajero debe tener dos billetes iguales, donde uno de los dos no tenga PCC.

    3 Comprobar que el cupón del TKT está open TWD/L# (#) → Línea del FA o FHE TWD/L23
    4
    Verificar hora de emisión
    RHFA
    6 Anular la Reserva eliminando las plazas XE # (#) → Numero de segmentos de vuelo XE 2-3
    6
    Solicitar información para generación de reembolso
    Información de Titular y datos de la tarjeta Información Reembolsos 7 Documentar el Motivo de la solicitud RM (Texto Libre) RM FVR REEMBOLSAR POR COMPROMISO DE NO PCC RM NUEVO PNR EN LOC. XAXAXA RM AVDO DE GG
    8
    Guardar las modificaciones realizadas al PNR
    ER
    9 Enviar el PNR a la cola de reembolso QE Ver tabla de colas

    Se reembolsara el valor del billete. Excepto los gastos de gestión de la compra.
     El reembolso quedara procesado en las próximas 72 Horas, aparecerá en su cuenta según políticas de su banco a más tardar el siguiente ciclo bancario.
     Los reembolsos siempre los debe tramitar el mismo mercado que emitió el billete, sin importar de donde llama el pasajero.
     Recibirá un correo al momento que se realiza el reembolso

    REEMBOLSO IB PLUS
    Los reembolsos de billetes en redención tienen penalización de 25EUR (Clases U y X)
     El valor de las tasas no debe superar dicha penalización
    Billetes en clase T no tienen penalización de 25EUR
     Billetes parcialmente usados o en tiempo de check in (dentro de las 24 horas) sólo se puede proceder al reembolso de las tasas. Excepto por la tasa YQ y OBPC que no son reembolsables y no se aplica penalidad, los Avios tampoco se devuelven.
     La tasa OBSF (Gasto de gestión) no es reembolsable en ningún caso.
     Para billetes emitidos en Brasil (oficina SAO), la penalidad corresponde a 25EUR.
     Para billetes cobrados en USD cobraremos la penalidad de 40USD.
     Para billetes emitidos en otras monedas la conversión se hace desde 25GBP a la moneda en la que se emitió el billete.

    3 Comprobar que el cupón del TKT está open TWD/L# (#) → Línea del FA o FHE TWD/L23
    4
    Verificar hora del vuelo
    El primer vuelo debe estar a más de 24 horas de la salida para poder proceder a un reembolso de Avios y tasas
    6 Anular la Reserva eliminando las plazas XE # XE 2-3
    6
    Verificar la información de tasas
    Abrir el billete e ingresar la transacción TWD/TAX
    Si la penalidad supera el importe de las tasas se debe informar al cliente que no se le va a reembolsar dinero, solo Avios si aplica. 7 Documentar el Motivo de la solicitud RM (Solicitud de reembolso antes de las 24 horas) RM (Solicitud de reembolso después de las 24 horas) Solicitud de reembolso antes de 24 horas: RM FVR REEMBOLSAR TASAS Y AVIOS RM AVDO TASA OBSF NO REEMBOLSABLE RM AVISADO GG POR REEM Solicitud de reembolso después de 24 horas: RM AVISADO CLIENTE REEMBOLSEN SOLO TASAS RM AVDO TASA YQ, OBPC Y OBSF NO REEM
    8
    Guardar las modificaciones realizadas al PNR
    ER
    9 Enviar el PNR a la cola de reembolso dependiendo del mercado donde se emitió el billete QE # (#) → Numero de segmentos de vuelo QE/MADIB0296/36 (Europa) QE/MIAIB0515/36 (USA) QE/SAOIB0515/36 (Brasil)

     Se reembolsara el valor del billete. Excepto los gastos de gestión de la compra y las tasas no reembolsables dependiendo del momento de la solicitud.
     El reembolso del dinero quedará procesado en las próximas 72 Horas, aparecerá en su cuenta según políticas de su banco a más tardar el siguiente ciclo bancario.
     El reembolso de los Avios puede tardar hasta 20 días.
     Los reembolsos siempre los debe tramitar el mismo mercado que emitió el

20. 

    gfdgfd 3 julio, 2015

    PASOS
    VERBAL
    PERZONALIZAR —-SIEMPRE DIRIGIR CON NOMBRE
    ESCUCHA ACTIVA
    RECONFIRMAR DATOS E ITINERARIO
    DOCUMENTAR RESERVA—- EN HOLDS
    RETOMAR CADA 1 MINUTO

    1CANCELACION …FQDPNAMAH/R,26JUN15,UP/D01AUG/CQ….FQQ VEO
    2 AGENCIAS GRUPOS NO HACEMOS CAMBIOS …DAR EL NUM DE DPTO DE GRUPOS
    3 equipajes especiales se ven en la pag se le dice las especificacion es gratis si va dentro 23 kg
    4 Se pueden asociar dos reservas si hay dos localizadores y son de IB
    5 DNA005 VER AEOROLINEA AVECES NO ABRE PNR PORQ ES DE OTRA AERO
    6 corregir tmi de equipaje———————–
    7 ASIGNAR ASIENTOS AGENCIA Y ES DE BA en el chekin
    8 AVIOS para reserva con avios en ib es clase X T U y en vueling S
    9 la puja incluye la tar mas la tax
    10 SE CANCELA PERO SU DINERO SE QUEDA CONG 72 H
    11 PIERDE EQUIPAJE LLAMAR A EQUIPAJES PARA SOLUCION
    12 al ahcer un cambio si es de sabre o condor el billete anterior sale como SR y si se hace el cambio hay q crearlos con FHE 0757538016151
    13 SF NO SE COBRA EN NINGUNO SR
    14 HISTORIAL RTR, RHA

    1 25EUR SF POR AVIOS CAMBIOS DEBE SER EN X T U Y DEBE USAR MAS AVIOS
    2 PAX SI NO ES SINDORME DE DOWN UNA SILLA ACOMPA;AMIENTO…DE FACT A AVION DPS SI NECESITA EN LLEGADA PEDIR AYUDA AZAFATA O RX PARA APTO
    3 SI LLAMA LA AGENCIA Y NO SE PUEDE MODIFICAR NOMBRE Q HAGA REEMBOLSO Y UNA NUEVA PNR
    4 CUANDO HAY VARIOS TRAYECTOS PARA VER CONDICIONES DE CADA CLASE
    FQDMADZAG/R,14MAY15,UP/CA SE CAMBIA AL FINAL A o S
    5 FFNIB: 4464468/P1 ASOCIAR TIB A PNR ASOCIAR IB PLUS
    6 AIR BERLIN SI PIDEN LO CALIZDOR ES EL MISMO PERO PUEDE VERLO CON EL NUM DEL TKT SOLO SELEC NUM TKT
    7 FAX PARA ENVIO DOCUMENTOS (34) 917-461-670
    8 REEMBOLSO POR DUPL;ICIDAD SE AHCE EFECTIVO EN 2 S EMANAS
    9 X ES AVIOS MIRAR EN LOS OSI IB FQTR

21. 

    caca 13 julio, 2015

    1 CUANDO LLAMA PORQ CANCELARON O CAMBIARON PNR RH ALL: SALE FECHA ANTIGUA Y PARA ENCONTRAR NUEVA CON EL NUM DE IB PLUS : RTM/IB-54116983
    2 ENVIO SMS DE LA RESERVA http://www.iberia.com/web/product.do?cntCat=Productos/SMSINF&cntId=smsinf&menuId=IBTIMT

    3​​​ ​​​VEO HISTORICO DE FACTURAS DTR:H….SE LE CAMBIA LA V CUANDO DICE HISTORICO MODIFI…..DTV:TN0752353772170….SI ES DE AGENCIA NO DEJA ENVIAR VER RP CON PV/
    4 ENVIO FACTURA DTR: TN 075-XXX …. NP …. IVA: 075-XXX ….. DATOS Y Y EN EL NIF SIEMPRE C AL PRINCIPIO
    5 CAMBIOS INVOLUNTARIO POR APTO NO SE COBRA NADA SE HACE NO OLVIDAR FXI
    6 MALETAS SE HACE NORMAL
    7 POR POLITICAS DE NUESTRA EMPRESA
    8 autorizacion de la empresa para modificar el nit (34) 917-461-670
    9 VER AGENTE Q HIZO XIA:5203
    10 EN UN OSI APARECE SI SI NO SE AH EMITIDIO BIEN EL PAGO Y SALE EN NUEVO LOCA
    11 TRANSPORTIN EN BODEGA SI SUPERA medidas ES CON IBERIA CARGAS
    12 FXX FXXR PARA COTIZAR SIN SEG VOLADO
    -FXE FXF CON VOLDADO SI NO DA HACER FQP Y SERA MANUAL
    13 AL HACER CAMBIO INVO SALE ERRO DOC NO ES LOS DOCS ES BORRAR EL FO/P2 DEL PASA Y VOLVER A INGRESARLO
    14 FQD ORG DEST/R,DOI,UP/DIAMES15/CL
    15 CUANDO HAY UNA CANCELACION Y EN HORA ZULU NO AH PASADO MAS DE 24 SE PUEDE HACER UN REFUN POR COMPRIMOS DE CALIDAD
    SE COBRA SF POR PASAJERO DE 30 EUR Y SE ENVIA A COLA Y SE LE CONFIRMA AL TIO
    16 relcmaciones se ve en la pag con el codigo
    17 si al cotizarr con fxh SR es q esta detro tiempo de vuelo
    18 cuando llama a relavidar una agencia lo deben hacer ellos si tiene miedo q le qiten las plazas al ser cambio por un aeropuerto se debe tomar otra plaza
    revalidar(ver manual) y reemitir borrardo FHE
    19 LOS PENALTIS DE CAMBIO DE NOMBRE COMPLETO NO ES PERMITIDO SOLO EN TRAYECTOS FECHA Y HORA
    20 CUANDO UNA PERSONA VA TARDE Y NO PUEDE HACER CHEKIN O CAMBIAR EL VUELO PARA Q VAYA SEGURO NO HAY MAS
    21CAMBIO ATC DPS DE FXOCON /S SE INGRESA DATO DEL MCO EL ULTIMO LA FORMA DEL PAGO DEL MCO DPS EMITO ANTES VER TQT ES EL Q NO TIENE 1 PC MARIA..
    22 manual

    FQP PRIMERO DEL ANTIGUO DENTRO DEL TWD
    FQPFLN/AIB/D29OCT/COGRUMADGRX-/AIB/D15SEP/COMADGRUFLN/R,22OCT14,UP
    LUEGO DEL NUEVO VUELO
    FQPFLN/AIB/D29OCT/COGRUMADGRX-/AIB/D22OCT/COMADGRUFLN/R,22OCT14,UP
    AN15SEPGRXFLN RT/1-LUIS
    DPS CREAR EMD
    IU IB HK1 PENF
    TMI/M1/FEUR120
    TMI/M1/IC-TKT 0753932794501
    TMI/M1/FP-CCCA,5489018649820405/1018*CV917
    TTM1/RT/M1
    TTP1/ET/RT/T2

    SIMPRE CONSTANTES ANTES COPIAR NUMERO BILLETE ANTERIOR

    –TTE/ALL CREAR
    –COPIAR ANTES TODA LA INFO DEL BILLETE ANTIGUO Y ENTRAR CON LOS FQQ06 PARA VER LOS VALORES Y RESTAR
    USD 1796.00 29OCT14
    FLN JJ X/SAO IB X/MAD IB GRX829.00IB X/MAD IB X/SAO IB FLN966.50NUC1795.50
    EUR 46.13JD END ROE1.000000
    EUR 1.86OG XT EUR 12.10QV EUR 29.14BR EUR 16.05BR
    EUR 57.29XT
    EUR 1511.28
    COMPARAR CON LA NUEVA
    AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
    FLN
    XSAO IB N N 29OCT NLIRBR 29OCT29OCT 2P
    XMAD IB N N NLIRBR 29OCT29OCT 2P
    GRX IB N N NLIRBR 29OCT29OCT 2P
    XMAD IB V V 22OCT VLIRBR 22OCT22OCT 2P
    XSAO IB V V VLIRBR 22OCT22OCT 2P
    FLN IB V V VLIRBR 22OCT22OCT 2P

    –COPIAR FECHAS Y PCS
    –COPIAR DEL FQQ06 DEL NUEVO EL FARE CALCULATION Y PEGAR
    FLN IB X/SAO IB X/MAD IB GRX829.00IB X/MAD IB X/SAO IB FLN966.50NUC1795.50END ROE1.000000

    –BORRAR FP CREAR FP
    CREAR FO*L23
    ERK
    –EMITIR DENTRO DEL TWD VIENDO ANTES EL TQT

22. 

    fdsfds 22 julio, 2015

    ABRIR EMD DEMR:DN075-2711808740
    O CON TQM SE VE LOS EMD Y EL VALOR QUE PAGO Y CANT

    – SON SILLAS PARA CAMILLAS

    LOS NUMS DE BILL DPS 075-7/8/9 SON DE AGENCIAS NODEJA ENVIAR FACTURA

    APE- tdominguezm@repsol.com

23. 

    Nombre * 24 julio, 2015

    PASOS
VERBAL

    PERZONALIZAR —-SIEMPRE DIRIGIR CON NOMBRE

    ESCUCHA ACTIVA

    RECONFIRMAR DATOS E ITINERARIO
DOCUMENTAR RESERVA—-
    EN HOLDS
RETOMAR CADA 1 MINUTO

    1 CUANDO LLAMA PORQ CANCELARON O CAMBIARON PNR RH ALL: SALE FECHA ANTIGUA Y PARA ENCONTRAR NUEVA CON EL NUM DE IB PLUS : RTM/IB-54116983
    2 ENVIO SMS DE LA RESERVA http://www.iberia.com/web/product.do?cntCat=Productos/SMSINF&cntId=smsinf&menuId=IBTIMT

    3​​​ ​​​VEO HISTORICO DE FACTURAS DTR:H….SE LE CAMBIA LA V CUANDO DICE HISTORICO MODIFI…..DTV:TN0752353772170….SI ES DE AGENCIA NO DEJA ENVIAR VER RP CON PV/
    4 ENVIO FACTURA DTR: TN 075-XXX …. NP …. IVA: 075-XXX ….. DATOS Y Y EN EL NIF SIEMPRE C AL PRINCIPIO
    5 CAMBIOS INVOLUNTARIO POR APTO NO SE COBRA NADA SE HACE NO OLVIDAR FXI
    6 MALETAS SE HACE NORMAL
    7 POR POLITICAS DE NUESTRA EMPRESA
    8 autorizacion de la empresa para modificar el nit (34) 917-461-670
    9 VER AGENTE Q HIZO XIA:5203
    10 EN UN OSI APARECE SI SI NO SE AH EMITIDIO BIEN EL PAGO Y SALE EN NUEVO LOCA
    11 TRANSPORTIN EN BODEGA SI SUPERA medidas ES CON IBERIA CARGAS
    12 FXX FXXR PARA COTIZAR SIN SEG VOLADO
    -FXE FXF CON VOLDADO SI NO DA HACER FQP Y SERA MANUAL
    13 AL HACER CAMBIO INVO SALE ERRO DOC NO ES LOS DOCS ES BORRAR EL FO/P2 DEL PASA Y VOLVER A INGRESARLO
    14 FQD ORG DEST/R,DOI,UP/DIAMES15/CL
    15 CUANDO HAY UNA CANCELACION Y EN HORA ZULU NO AH PASADO MAS DE 24 SE PUEDE HACER UN REFUN POR COMPRIMOS DE CALIDAD
    SE COBRA SF POR PASAJERO DE 30 EUR Y SE ENVIA A COLA Y SE LE CONFIRMA AL TIO
    16 relcmaciones se ve en la pag con el codigo
    17 si al cotizarr con fxh SR es q esta detro tiempo de vuelo
    18 cuando llama a relavidar una agencia lo deben hacer ellos si tiene miedo q le qiten las plazas al ser cambio por un aeropuerto se debe tomar otra plaza
    revalidar(ver manual) y reemitir borrardo FHE
    19 LOS PENALTIS DE CAMBIO DE NOMBRE COMPLETO NO ES PERMITIDO SOLO EN TRAYECTOS FECHA Y HORA
    20 CUANDO UNA PERSONA VA TARDE Y NO PUEDE HACER CHEKIN O CAMBIAR EL VUELO PARA Q VAYA SEGURO NO HAY MAS
    21CAMBIO ATC DPS DE FXOCON /S SE INGRESA DATO DEL MCO EL ULTIMO LA FORMA DEL PAGO DEL MCO DPS EMITO ANTES VER TQT ES EL Q NO TIENE 1 PC MARIA..
    22 manual

    FQP PRIMERO DEL ANTIGUO DENTRO DEL TWD
    FQPFLN/AIB/D29OCT/COGRUMADGRX-/AIB/D15SEP/COMADGRUFLN/R,22OCT14,UP
    LUEGO DEL NUEVO VUELO
    FQPFLN/AIB/D29OCT/COGRUMADGRX-/AIB/D22OCT/COMADGRUFLN/R,22OCT14,UP
    AN15SEPGRXFLN RT/1-LUIS
    DPS CREAR EMD
    IU IB HK1 PENF
    TMI/M1/FEUR120
    TMI/M1/IC-TKT 0753932794501
    TMI/M1/FP-CCCA,5489018649820405/1018*CV917
    TTM1/RT/M1
    TTP1/ET/RT/T2

    SIMPRE CONSTANTES ANTES COPIAR NUMERO BILLETE ANTERIOR

    –TTE/ALL CREAR
    –COPIAR ANTES TODA LA INFO DEL BILLETE ANTIGUO Y ENTRAR CON LOS FQQ06 PARA VER LOS VALORES Y RESTAR
    USD 1796.00 29OCT14
    FLN JJ X/SAO IB X/MAD IB GRX829.00IB X/MAD IB X/SAO IB FLN966.50NUC1795.50
    EUR 46.13JD END ROE1.000000
    EUR 1.86OG XT EUR 12.10QV EUR 29.14BR EUR 16.05BR
    EUR 57.29XT
    EUR 1511.28
    COMPARAR CON LA NUEVA
    AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
    FLN
    XSAO IB N N 29OCT NLIRBR 29OCT29OCT 2P
    XMAD IB N N NLIRBR 29OCT29OCT 2P
    GRX IB N N NLIRBR 29OCT29OCT 2P
    XMAD IB V V 22OCT VLIRBR 22OCT22OCT 2P
    XSAO IB V V VLIRBR 22OCT22OCT 2P
    FLN IB V V VLIRBR 22OCT22OCT 2P

    –COPIAR FECHAS Y PCS
    –COPIAR DEL FQQ06 DEL NUEVO EL FARE CALCULATION Y PEGAR
    FLN IB X/SAO IB X/MAD IB GRX829.00IB X/MAD IB X/SAO IB FLN966.50NUC1795.50END ROE1.000000

    –BORRAR FP CREAR FP
    CREAR FO*L23
    ERK
    –EMITIR DENTRO DEL TWD VIENDO ANTES EL TQT

    23 SI LLAMA CANCELARR POR SEGURO SE BORRAR LAS PLAZAS
    24 cuando se vencio HOLD y no puede pagar por pag FPCCVI,4506190125947424/1016*CV851​​​​+BF,1/eur5.00+sf/20​​​​ SI NO DEJA COBRA SF A O FPCCVI,4506190125947424/1016/N054510+BF,1/eur5.00+sFCA,/0
    25 AUTOCHEKIN MAKINAS DE UTO O COUNTER DE IBERIA
    26 MIRAR RP DNA105​​ FIJARSE POR DONDE EMPIEZA EL TKT
    27 ​​​​TRANSACION PEND …ESPERE SGTE FACTU APARECE REFLEJADO…SI APARECE COBRO RECLAMACION CON ENVIO ARHIVO ADJUNTO EXTRATP BANCARIO…O ESPERA 15 MIN A Q MI SUPERVIZOR SE DESOCUPE O ME DA SU NUM PARA Q EL LO LLAME 28 28 CUANDO SE HACE CAMBIO DE NOMBRE SE BORRA FA PERO SE CREA FHE …..SI ESTAN EN EL MISMO TQT SE DEBE HACER SPLIT TTS/T1/91….FP AL FINAL ES EUR 30.00 SI SE COBRA ….EMITIR DOS VECES SI ES NECESARIO

    29 REESTAMPACION SE PIDE DATOS IBPLUS CLASICA …FERNANDEZ GONZALEZ ANGEL…IB 59995118
    CUANDO ABRA APP CONFIRMAR DATOS COMO DNI DIRECION CORRERO…CHULEAR REESTAMPACION RECOMENDAR SI DEBE CAMBIAR TEL DE CONTACTO POR LA PAG IB/COM Y EN 2 SEMANAS LLEGA SU NUEVA TARJETA
    30

    ​​​​

    ​

    CASOS
    ​—PCC SI NOTIENE TARJETA DEBE CONSULTAR CON LA PERSONA SI TIENE ACTIVO EL FILTRO DE SEGURIDAD Q SI SE USA LA TARJETA DE PAGO EN OTRO PAIS LE SALDRA PCC Y SI EL NO SE PRESENTA NO PODRA VOLAR
    ​—CONDICIONES DE TARIFA EN PAG SI PASA UN NO SHOW EN LA PAG DEBE MIRAR ESO

    ​CAMBIO
    ​al hacer un cambio si es de sabre o condor el billete anterior sale como SR y si se hace el cambio hay q crearlos con FHE 0757538016151
    ​SF NO SE COBRA EN NINGUNO SR
    ​CUANDO HAY VARIOS TRAYECTOS PARA VER CONDICIONES DE CADA CLASE
FQDMADZAG/R,14MAY15,UP/CA SE CAMBIA AL FINAL A o S
    ​-de nombre y no se puede aplica cambio rembolso calidad 24h dps no seria un rembolso por condiciones de tarifa
    ​- Si quiere un cambio mirar un rm 11 q dice rm pricing entry fxp/zo-10p* dps 4k no se puede hacer nada

    NOMBRE – Agencia LLama cambio de nombre si tiene amadeus q lo haga
    ​-modificar nombres con agencias lo hacemos ellos no y es bajo condiciones de tar
    ​-CAMBIO NOMBRE AGENCIA SI ES UNA LETRA SE HACE FREE.
    ​tMO RP BORRO FA CAMBIO NOMBRE, SI ES MAS DE UN PAX SEPARAR CON TTS/T#/P ..(MIRAR SI ES ESTA CHEKIN PAILA SALE RESIDUE ISSUER) ..TTI/EXCH, BORRO FP, SI NO COBRO NADA FPO/CASH+/SFA,/0 ..SI PAGA CAASH CREO FO DENTRO TWD, VOY OTRA VEZ A TWD…Y EMITO CON TTPX/ET/RT/T#/P

    CANCELACION …FQDPNAMAH/R,26JUN15,UP/D01AUG/CQ….FQQ VEO
    ​SE CANCELA PERO SU DINERO SE QUEDA CONG 72 H

    AGENCIAS GRUPOS NO HACEMOS CAMBIOS …DAR EL NUM DE DPTO DE GRUPOS

    ASOCIAR Se pueden asociar dos reservas si hay dos localizadores y son de IB
    ​FFNIB: 4464468/P1 ASOCIAR TIB A PNR ASOCIAR IB PLUS

    SUBASTAS la puja incluye la tar mas la tax


    SILLAS RUEDAS PAX SI NO ES SINDORME DE DOWN UNA SILLA ACOMPANAMIENTO…DE FACT A AVION DPS SI NECESITA EN LLEGADA PEDIR AYUDA AZAFATA O RX PARA APTO
    ​FAX PARA ENVIO DOCUMENTOS (34) 917-461-670

    REEMBOLSO POR DUPL;ICIDAD SE AHCE EFECTIVO EN 2 S EMANAS

    RECLAMACIONES
    ​PREGUNTAR FECHA SI NO ES 20 dias al 901 111 342

    AVIOS
    ​para reserva con avios en ib es clase X T U y en vueling S
    ​25EUR SF POR AVIOS CAMBIOS DEBE SER EN X T U Y DEBE USAR MAS AVIOS
    ​X ES AVIOS MIRAR EN LOS OSI IB FQTR
    ​-EN LA PAG AVIOS NO ANOTADOS se hace la gestion
    ​reservas con avios no son posibles porq son de pago inmediato
    ​-PARA COTIZAR AVIOS NECESITO TARJETA Y SOLO LO HAGO EN CLASE S cuando paga avios and money
    ​-ARA SUBIR DE NIVEL A PLATA NECESITA 25 TRAYECTOS Y 1500 PUNTOSELITE VER EN PAG IB+

    HOLD- SI NO AH PAGADO EN EWD APARECE UN HOLD DE 5 EUR

    ___ATC : SN o AN luego FXF o FXE con SEG nuevos dar costo si no sale con FQP si sale dar costo si hay DF y PE y SF luego TTE/ALL (cuidado) borrar FO y ponerlos avcs dentro del billete y con P1
    ​se borra FP anterior y ingreso y mirar si hay DF o no para cobrar FP dps ingreso DOCS y DOCA emitir TMI si es con PE sino solo… se emite dentro del TWD confirmarle nuevo vuelo y hora TWD para ver viejos estén E Exchange Y los nuevos TWD open

    ___Cambios quiere cambiar un trayecto lo primero q hago cotizo el que qiere an separo plazas dps FQDAGPMLN/R,17JUN15,UP/D26JUN/CO y FQN05*PE veo PE a pagar dps con FXX/S3-4 y nuevos seg de vuelo verifico DF y el SF30EUR MAD sumo me da 300 voy a TQT le resto 97,99 lo q pago antes y lo que me da es lo q me va pagar por el cambio

    ASIENTOS
    ​-signar asientos de agencias se puede si no a volado con sm1…rt
    ​-ambiar asientos si esta en chekin no se puede hacer debe hacerlo en el apto
    ​- ST/I los asigno aleatorio
    ​- asiganar asientos con agencia no lo puedo hacer si esta dentro de las 24 horas q lo haga via web chekin o en el apto y no le cobran si es por encima de B
    ​-ASIENTOS NO PERTIMTE ASIGNAR SVY .. YA ES CONTROL DE AERROPUERTO

    EQUIPAJE
    ​- equipaje esecial lo factura en el apto
    ​- tv l32pg llevar q llame iberia carga 901 111 400
    ​- llama q equipaje se le quedo en alguna parte ggairibmad …ms117 y num pa que llame CARGA
    ​- sobrecargo es 200 eur por cada 1kg mejor otra maleta mad bcn 30eur
    ​equipajes especiales se ven en la pag se le dice las especificacion es gratis si va dentro 23 kg
PIERDE EQUIPAJE LLAMAR A EQUIPAJES PARA SOLUCION

    CHEKIN
    ​lo debe hacer por la pag con anterioridad o en el apto no con nosotros
    ​- en la pag gestiona tu reserva add bag y le cobra o yo le puedo hacer se cobra depende del radio
    ​- SI SALE Q LE COBRAN OTRO SERVICIO AL HACER CHECK ONLINE EN LA PARTE DONDE DICE PAGOS PENDIENTES CANCELAR SERV

    BORDIN PASS
    ​-uando llama una agencia y son pnr de g (grupos) hay q buscar twd y decir como es grupos se demora en llegar bordin pass o GGAIRIBMAD dar num dpto. de dpto. de grupos

    ​PAGO AMERICA
    ​-si llaman de arg que quiere saber donde pagar o depositar q banco mirar dir utiles america y pasar cursor dice la cuenta y el cui y todo

    RESIDENTE
    ​-SFpara residente 10 EUR pero cobro 20EUR
    ​- documento de RESIDENTE siempre es necesario

    VUELING
    ​si piden cod localizar de vuelin esta alli en SSR OHS

    COBRARON DOS VECES
    ​si llama a q le cobraron dos veces mirar rhf si esta neutralizado y en el tqt dice cuanto en total y por pax

    ESCALACION
    ​de caso se hace desde la web dire utiles y si es URGENTE al correo de rubiela con el num reeclamacion y datos

    TARJETA IB PLUS
    ​si le roban la tarj ib+ llamar al 901201214
    ​ib plus oro si se bloqueo contrasena 901 222 422

    HISTORIAL RTR, RHA
    ​AIR BERLIN SI PIDEN LO CALIZDOR ES EL MISMO PERO PUEDE VERLO CON EL NUM DEL TKT SOLO SELEC NUM TKT

24. 

    fdsfds 26 julio, 2015

    43 CUANDO HAY CANCELACION MIRAR VUELO PORQ SE CANCELO INFORMAR Y DECIR Q ES CONTROL DE APTO Q ELLOS LE DEBEN ASIGANR OTRO VUELO
    44tnlpaVLL ver vuelos
    rhr historia
    cuando hay un involu puede q s acepte automaticamente, si hay invo es psoible cancelar un solo trayecto para no show y se debe escalar (recordar grado de escala…normal 24 48) rm escalado a yl
    45 FUE SELECCIONA PARA CALSICIFACR EL SERVICIO EL DIA DE HOY
    46 DO01 PARA VER COD COMPARTIR EN ITINERARIOS
    47 COMO VER CONDICIONES … FQDVGOMAD/D25JUL/R,24JUL15,UP/CB
    48 LLAMA A Q NO PUEDO PAGAR RESERVA PAG SE HACE PAGO PERO SE VERIFICA EN LA PAG PRIMERO PORQ NO DA EL DSTO RESIDENTE SE CALCULA CON SARA
    49 EN CAMBIOS NO HAY DSTO DE RESIDENTE
    50 SEGUROS: CUANDO LLAMEN POR REFUN DE SEUGROS SE DEBE ESCALAR CASO A COACH Y NO SE PUEDE ENVIAR CONSTANCIA SIN ANTES HACER PROCEDIMIENTO.SE PUEDE DAR NUM DE LA POLIZA
    52
    51 manual fijarse en los fqp porq si no se cotiza mal y se da un valor errado al pax

    FQP DE 1
    FQPCCS/AIB/CI/D19JULMAD-/AIB/CI/D16AUGCCS/R,28APR15,UP
    FQP CON NUEVA CONEXION YA NO LHR
    FQPMAD/AIB/CB/D15AUGMIA-/AIB/CN/D30SEPMAD/R,26JUL15,UP
    CON ESTO ES LO MISMO Q FQP SOLO Q SIN SEG VOLADO
    FXX/R,UP

    ** FQPMAD/AIB/CY/D15AUGLHRYYZ-/AIB/CY/D30SEPLHR/D01OCTMAD/R,26JUL15,UP

    VUELTA SCR30SEP
    DEPS DE LOS SEGE CON NUEVO PARA VER EN EL TQT
    TTU/S2-5
    FXX/S2-5
    TTC/S2-5
    PARA TQT LO PRIMERO SE REEMPLAZA
    CON FECHAS NUEVO Y PIESAS
    LO SEGUNDO primero el num tqt dps la tax del fare dps la de abajo yq dps jd deps la de las derecha og y sgtes dps enter si el valor total es igual en tqt esta bien TTI/T1/FEUR4564.00/X288.00YQ/X16.42JD/X0.59OG

    el fare se toma del nuevo fijar en las conexiones para saber q esta bien MAD IB X/LON IB YTO IB NYC10MMADYTO1853.99IB MAD1492.55P MADYTO24.36NUC

    ***cuando se demore mucho decir lo q pasa es q me toca hacerlo manual porq automatico el sistema no me lo permitio entocns debo agregar los impuestos de su pais uno por uno y son alrededor de 30 por favor espereme estoy tratando de hacerlo lo mas rapido posible

    COTIZAR CON AVIOS

    FQMMADMIA cotizar con una pnr con avios sale las millas deps abro PDF para ver cuantos aivos gasta
    FQMBCNMAD
    MN DOY DIA SGTE SIEMPRE DEBE SER EN T X Y S (solo vueling) CAMBIO si es en T se hace en T
    SN13AUGMADMIA/RRED rred siempre es constante
    SN27AUGMIAmad/rred
    mn
    OS IB FQTR CONSTANTE
    nm1 jhgjhjhj/hhhh DATOS
    ap 5452445
    ape-ghhgh@hotmail.com
    tkok
    pedir num TAJETA IB+ PARA COTIZAR CUANTOS AVIOS SON
    FXP/RFFY,U*IB.PLUS,AT-OBSF15A-OBPC195A
    FXP/RFFY,U*IB.PLUS,AT-OBSF15A-OBPC65A
    OS IB tFF T es clase FF es internacional
    RM VIAJA TITULAR
    RM AVISADO TASAS
    8 OSI IB TFF
    :

    sn27augmadmia/rred
    ss1t1
    FFRIB-12441416-1234567895/S3,4/p1

25. 

    fdfd 1 agosto, 2015

    –HOLD DE RESERVAS SE PIERDE LOS 5 EUR SI SE CANCELA O QUIERE OTRA
    — CUANDO HAY CAMBIO CON UN INF EL FO AGREGAR INF AL FO
    FOIN*L32 DPS PONER FO TMBN
    Y EN LA FP SI NO HAY DIF PILAS COLOCAR FORMA DE PAGO CORRECTA
    Y LOS FO UNO POR UNO Q COINCIDAD CON LAS LINEAS DE LOS BILLTES TWD Y LOS TQT T1
    — SI QUIEREN ALGUN TIPO DE DESTO COMO ENTRAR AL AUDITORIO DEBE TENER UN SOCIO Y COMUNICARSE CON ELLOS
    –​ 902 407 070 PARA CUANDO LLAMA UN EMPLEADO Y CONSULTA ALGO UMNR GRATIS PERO POR AIR NOSTRUM TIENE CARGO
    –CUANDO NO APARECE LOCALIZADOR ES PORQ ES DE AGENCIA Y DE SABRE
    –TNORGDEST BUSCO DISPONIBLIDAD DE VUELOS
    –CUANDO SALGA ERROR EN ASIGNAR MALETAS PUEDE SER QUE FALTE TK OK EN AGENCIAS
    –CUANDO LLAMEN POR DSTOS DE VOLUNTARIOADO O ALGO Q LLAME A LA AGENCIA PRIMERO
    –TRANSPORTE ENTRE TERMINALES HAY Y ES FREE PEQE;OS BUSES PARA NUESTROS PAX
    –SI NO TUVIERA TRAYECTOS VOLADOS SE PUEDE CALCULAR UN MANUAL CON EL FXX DEL NUEVO SEG Y EL TQT SE RESTA DA UN VALOR MAS PEN Y SF
    –si no puede por la pag debe apto yo le puedo verificar en sistema q su resra este correcta pero como tal chekin o tarjeta d embarque no pedo
    –CUANDO SALGA ERROR EN CAMBIO HACER TK OK O SI DICE COBRO SF BORRAR FP Y VOLVER A PONERLA
    –ESCALADOS SI NO ESTA…..MIRAR RHR VEO FIRMA QIEN DOCUMENTO….DPS XIA:5752 NUM DE AGENTE
    —MALETAS CUANDO ES CODIGO COMPARTIDO NO HACER PORQ DICE Q NO HAY ACUERDO ENTER LINEAS
    –ESCALAMIENTOS dtr:tn 0752361765922 DTR:H VERIFICO HISTORIALES PARA SABER EL BILLETE DECIA Q HACER CAMBIO ENTONCS –HACER UNA NUEVA PNR YA Q NO ESTA VIGENTE
    –RHF PARA VER PORQ NO SE EMITIO
    ​–avios…..SI ES X SE REFUN AVIOS, MIRAR TQT PARA VER CUANTO PAGO SI PAGO MENOS DE 25 NO SE REFUN NADA SE COBRA SF DE 25 EUR EN UN RM SEG 13 SALE CUANTOS AVIOS PAGO 1/0000005000
    –SR LE GARANTIZO POR 20 EUR QUEDA BIEN HECHA UD NO TENDRA Q HACER GASTOS ESTRAS COMO CAMBIOS DE NOMBRE O DE SERVICIOS ESPECIALES
    ​–no encuentra PNR …JDBZD/RP/MUC1A/8RPPVW
    RP DE UNA PAG EL Q EMPIEZA CON 8 ES EL LOCAL AMADEUS
    –EN IB.COM SI QIERE CAMBIO DE NOMBRE retificacion de datos ENVIAR documento a clasica@.es
    –AL HACER CAMBIOS SI HAY IT ES PORQ ES PRIVADA DE AGENCIA
    DEBE HACERLO CON ELLOS PORQ NO PODEMOS VER FB
    — ASOCIAR IB PLUS A PNR
    FFNIB-XXX/P1
    FFNBA-XXXX,IB/PX
    –CAMBIO IB+
    DE COTIZAR SE HACE EL FR Y SE INGRESA IB PLUS Y AUTORIZACION
    DPS SE HACE TTS/S4 DEL NUEVO VUELO
    TTE/ALL OPCIONAL
    TTI/EXCH VER Q TODOS QUEDE EN 0 CUANDO
    SE CANCELA VUELO Q YA NO QIERE
    SE ANADE FO
    SE BORRA FP Y SE INGRESA NUEVA FP DE T SIN COSTO
    Y SE EMITA

26. 

    fddfsd 11 agosto, 2015

    –HOLD DE RESERVAS SE PIERDE LOS 5 EUR SI SE CANCELA O QUIERE OTRA
    — CUANDO HAY CAMBIO CON UN INF EL FO AGREGAR INF AL FO
    FOIN*L32 DPS PONER FO TMBN
    Y EN LA FP SI NO HAY DIF PILAS COLOCAR FORMA DE PAGO CORRECTA
    Y LOS FO UNO POR UNO Q COINCIDAD CON LAS LINEAS DE LOS BILLTES TWD Y LOS TQT T1
    — SI QUIEREN ALGUN TIPO DE DESTO COMO ENTRAR AL AUDITORIO DEBE TENER UN SOCIO Y COMUNICARSE CON ELLOS
    –​ 902 407 070 PARA CUANDO LLAMA UN EMPLEADO Y CONSULTA ALGO UMNR GRATIS PERO POR AIR NOSTRUM TIENE CARGO
    –CUANDO NO APARECE LOCALIZADOR ES PORQ ES DE AGENCIA Y DE SABRE
    –TNORGDEST BUSCO DISPONIBLIDAD DE VUELOS
    –CUANDO SALGA ERROR EN ASIGNAR MALETAS PUEDE SER QUE FALTE TK OK EN AGENCIAS
    –CUANDO LLAMEN POR DSTOS DE VOLUNTARIOADO O ALGO Q LLAME A LA AGENCIA PRIMERO
    –TRANSPORTE ENTRE TERMINALES HAY Y ES FREE PEQE;OS BUSES PARA NUESTROS PAX
    –SI NO TUVIERA TRAYECTOS VOLADOS SE PUEDE CALCULAR UN MANUAL CON EL FXX DEL NUEVO SEG Y EL TQT SE RESTA DA UN VALOR MAS PEN Y SF
    –si no puede por la pag debe apto yo le puedo verificar en sistema q su resra este correcta pero como tal chekin o tarjeta d embarque no pedo
    –CUANDO SALGA ERROR EN CAMBIO HACER TK OK O SI DICE COBRO SF BORRAR FP Y VOLVER A PONERLA
    –ESCALADOS SI NO ESTA…..MIRAR RHR VEO FIRMA QIEN DOCUMENTO….DPS XIA:5752 NUM DE AGENTE
    —MALETAS CUANDO ES CODIGO COMPARTIDO NO HACER PORQ DICE Q NO HAY ACUERDO ENTER LINEAS
    –ESCALAMIENTOS dtr:tn 0752361765922 DTR:H VERIFICO HISTORIALES PARA SABER EL BILLETE DECIA Q HACER CAMBIO ENTONCS –HACER UNA NUEVA PNR YA Q NO ESTA VIGENTE
    –RHF PARA VER PORQ NO SE EMITIO
    ​–avios…..SI ES X SE REFUN AVIOS, MIRAR TQT PARA VER CUANTO PAGO SI PAGO MENOS DE 25 NO SE REFUN NADA SE COBRA SF DE 25 EUR EN UN RM SEG 13 SALE CUANTOS AVIOS PAGO 1/0000005000
    –SR LE GARANTIZO POR 20 EUR QUEDA BIEN HECHA UD NO TENDRA Q HACER GASTOS ESTRAS COMO CAMBIOS DE NOMBRE O DE SERVICIOS ESPECIALES
    ​–no encuentra PNR …JDBZD/RP/MUC1A/8RPPVW
    RP DE UNA PAG EL Q EMPIEZA CON 8 ES EL LOCAL AMADEUS
    –EN IB.COM SI QIERE CAMBIO DE NOMBRE retificacion de datos ENVIAR documento a clasica@.es
    –AL HACER CAMBIOS SI HAY IT ES PORQ ES PRIVADA DE AGENCIA
    DEBE HACERLO CON ELLOS PORQ NO PODEMOS VER FB
    — ASOCIAR IB PLUS A PNR
    FFNIB-XXX/P1
    FFNBA-XXXX,IB/PX
    –PARA HACER UPG SE DEBE HACER EN CLASE YBH
    –OS IB FQTR
    OS IB UDFF NACIONL
    –hold si nohay tqm nunca pago
    –PARA EMITIR PEN CUANDO NO DA
    TTM1/M2
    ENTRAT A TQM
    PEGAR ESTO
    IB6314 O 02AUG 7 SJOMAD SE REMPLAZA O Y 7 POR –
    SE EMITE DENUEVO
    TTM1/M2
    –PARA NEUTRALIZAR
    EN TQT BORRO XCV123/
    PONGO NUM TARJETA Y CAMBIO LA A POR LA N
    –todas las recla contar dias sino se escalan
    –SF DE RESIDENTES ES 11 EUROSSSSSSSSSSSSSSSSSSSS
    -TTU/S2-3 SE HACE PARA ACTUALIZAR
    TTS ES CUANDO HAY VARIOS PAX Y DIF PRECIOS
    CUANDO SON EL MISMO TTS SE OMITE
    –902407070 NUM EMPLEADOS GGAIRIBBILLETES
    –SUSAPERE JCAI.CGEFHGGCGCBCJJG.ADGB
    ESTEF VILA LUSQUINOS IHE.JDAF.EBGDJJJGGHCBGE…CA
    VI…ABAG.DGFFFEIGDIGDEJGAIAH.IED
    MARIA FELIPE
    MARIA DE LOS ANGELES SEIJO
    DEDFDAHIIIBGDFDD.IJAG JFH..VI
    IJAF.DIE.ECJJIJAEDIADAJBD..CA
    –CUANDO APARECE AXR ARRIBA
    SE AH DIVIDIDO LA PNR
    RTAXR
    RT1, RT2 , RT3
    –CAUNDO NO HAY PE SE OMITE EL PASO DE FZ Y MCO EN CAMBIO ATC
    –CREAR FHE CON NUM BILLTES CUANDO SALE QUE HAY QUE SELECCIONAR UNOS DE LOS PAX AL COTIZAR CAMBIO ATC
    –BORRAR TQM
    TMX/M5
    PONERLO EN REMISION
    TMI/EXCH/M8
    REMISION A CERO
    TMI/M8/FO-075-5551504429M1MAD22JUN15/78496445
    EMISION
    TTM1/RT/M8
    –PARA VER REFUNDS
    DTR:CC5489018582347515,A
    –VER COSAS RARAS
    DTR:H
    RFT:0005900044
    –SUBASTAS SE TOMA EL PAGO HASTA Q NO FINALICE LAS PUJAS NO SE DEVUELVE EL DINERO Q PUJO
    ESTO SE HACE EFECTIVVO EN 24 H D FINALIZADA LA SUBASTA
    –1 SEGURO LA POLIZA IBAAT3000000398 LOCALIZADOR 8MLKM7
    CUANDO SE HACE UN CAMBIO EN SEUGROS SE TOMA LA FECHA INICAL DEL CAMBIO Y EL FINAL
    NO DEBE SUPERAR 20 DIAS ES DE ANULACION 　
    —

    –CAMBIO IB+
    DE COTIZAR SE HACE EL FR Y SE INGRESA IB PLUS Y AUTORIZACION
    DPS SE HACE TTS/S4 DEL NUEVO VUELO
    TTE/ALL OPCIONAL
    TTI/EXCH VER Q TODOS QUEDE EN 0 CUANDO
    SE CANCELA VUELO Q YA NO QIERE
    SE ANADE FO
    SE BORRA FP Y SE INGRESA NUEVA FP DE T SIN COSTO
    Y SE EMITA

    ​

    remision a cero de asienots

    ST/38A/P1
    5.
    Cotizar los asientos
    FXH/l(líneas de todos los asientos)
    *Verificar que sea el mismo importe de los asientos previamente seleccionados
    FXH/L8-10 6. Grabar la tarifa FXG/l(líneas de todos los asientos) FXG/L8-10
    7.
    Poner el tqm en modo de reemisión
    TMI/EXCH/MX (X)→Número de tqm
    TMI/EXCH/M1 8. Ingresar la forma de pago a cero TMI/MX/FP-O/CCMM TMI/M1/FP-O/CCVI
    9.
    Ingresar el FO del EMD
    TMI/MX/FO-(Número del EMD original)MYPOIDOI/IOI
    (X)→ Número del tqm
    (Y) → Número del primer cupón abierto en el EMD
    (POI) → Oficina de emisión
    (DOI) → Fecha de emisión
    (IOI) → IATA de la oficina de emisión
    TMI/M1/FO-075-5551282926M1MIA29APR15//75992206
    TTM1/RT/M1

27. 

    FGDF 13 agosto, 2015

    CEROOOOO

    TMI/M8/FO-075-5551504429M1MAD22JUN15/78496445
    EMISION
    TTM1/RT/M8
    –PARA VER REFUNDS
    DTR:CC5489018582347515,A
    –VER COSAS RARAS
    DTR:H
    RFT:0005900044
    –SUBASTAS SE TOMA EL PAGO HASTA Q NO FINALICE LAS PUJAS NO SE DEVUELVE EL DINERO Q PUJO
    ESTO SE HACE EFECTIVVO EN 24 H D FINALIZADA LA SUBASTA
    –1 SEGURO LA POLIZA IBAAT3000000398 LOCALIZADOR 8MLKM7
    CUANDO SE HACE UN CAMBIO EN SEUGROS SE TOMA LA FECHA INICAL DEL CAMBIO Y EL FINAL
    NO DEBE SUPERAR 20 DIAS ES DE ANULACION 　
    —————————————————
    — seguros
    a confirmaciones todo esta correcta veo aqi q no le permite cambios ni rembol su vuelos mas de 2 meses
    yo le puede ofrecer un seguro 70 60 50 eur ud va tener la garantia de hacer cambio o refund dado un caso de hospitalizacion o cualqier tipo incoveniente
    esto no solo cubrir su maleta sino cualqier servicio medico o incapcidad

    venedr
    para vender entiendo q ud qiere lo mas economico yo le puedo ofrecer de momento esto que fechas son las q ud puede viajar exactamente
    vale esta tarifa ud va poder hacer cambio asignacion de asientso dado q viajen varias personas o con su esposa d va poder elegir o ir a lado d su espsa
    tmbn va tener asistencia las 24 horas instantanea via telefonicamente la pag es inerte ud lo hace bajo esas condiciones
    yo le puedo dar este precio pero le doy este y precio y va poder viajar en cabina bisnes tener toda la comida que quiera la mejor atencion mejor comodidad
    wifi infinade de benfeicios

    yo le puedo efrece en turista 1800 es lo unico disponilble pero le tengo una opcion mejor por 1500 viajaria en cabina bisnes
    el billete por adulto es de 900 y yo carlos le dare un desto el dia de a los menores es decir ellso pagarian 750eur

    vale sr yo entiendo q no este seguro si qiere le puedo ahcer una prereserva de 24 horas para q no le tomen esta plazas y ud puede pensarlo dps nos llama
    y emitimos los billetes
    dps le pueden hacer otra cotizacion y puede ser mucho mas cara q la q le eh dado el dia de hoy\

    fqdmadjfk
    fxr
    las clases desde p hacia arriba y hay disp son las mas baratas
    las clases m no son tan bartas

28. 

    sfsd 13 noviembre, 2015

    somebody else take this phone is using but this phone is form boost

    see transations to see if spent ten cents per minute
    filter with the day tha make the
    if dont have adjusmetn make fotr the amount that she did if said
    E web is cause make on the web rememeber to convert in minutes
    adjusment history

    voice minutes the same that 250 minets

    agent activated see status is pending u have to wait 3 days and call us to see

    pliss callas bak leirer
    ur vrywelco
    do u have any other quest
    im going to confirm this im just comeback in a second

    when the activated process doesnt work is beacause the serial numer is diferent
    got to swap equipment and changed

29. 

    dssd 14 noviembre, 2015

    fuck uu

30. 

    ttttrrrrrr 15 noviembre, 2015

    Call Handling | Out-Reach & Retail Agents – Real Time Approval Program | ASW
    New CST document Updated: Nov. 06, 2015 – Update – New Mandatory step when activating an ICare account for an OA
    Last edited time: 11/13/2015 12:43 PM US Central Time
    CM Content:

    csef

    Details
    • Out-Reach (OA) and Retail agents will be calling in to activate a new customer’s i-Care account and device so they can offer Lifeline service and device real-time. ◦ This is not a long term process.
    ◦ Work is being done to create online real-time approvals where the OA & Retail agents will be able to activate their own accounts.

    • This program allow a customer to apply for Lifeline service and get approved on site and leave with an activated phone. ◦ For Retail locations – customer will be able to walk into 17 locations in NY to get approved for Lifeline service.
    ◦ For OA – Customers will be able to visit an OA to apply and get an approved application and leave with an active phone. ◾ Non-CA OA only offering Jax device.
    ◾ CA launched real-time approval – All OA offer Android only in CA only.

    ◦ Your role in this program is to use the APP ID, which the OA and Retail agent will provide to activate and ICare and device for a newly approved customer. ◾ The OA and Retail agent will also have devices in hand which they will give you the ESN/MEID so it can be attached to the account.

    • Remember, you are NOT working with a customer, but rather an agent – the call should be quick. ◦ Do not spend too much time on reviewing customer information.

    Retail Agent FAQ

    Out-reach agent (OA) FAQ

    Actions
    • Follow the steps below to assist an OA or Retail agent who needs to activate an account and device. 1. Receive a call from an OA or Retails agent ◾ Retail agent = is one who works in a store location ◾ Right now there are only 17 locations offering retail approval from store locations all of which are in the New York area.
    ◾ The retail agent has a toll free number that is only directed to call the VMU dealer queue, not general care.
    ◾ Retail agent will identify themselves when calling as: “Hi, I am an ASW retailer who needs to activate a device. I have an App ID.”

    ◾ OA or out-reach agent = is one who works on the street ◾ The OA will have a toll free number that directly connects them to the general care queue.
    ◾ OA will identify themselves when calling as: “Hello I am an out-reach agent, I need to activate a phone.”

    2. Go to Solix CSI Tool. ◾ Caller will have App ID ready to provide to you. 1. Enter the App ID of the new customer into Solix CSI Tool to find customer zip code and Lifeline Key.
    2. NEW Mandatory Step: Starting immediately 11/6, You must ask the OA to verify the customers full name prior to copying the Lifeline key and going to ICare. ◾ You must not provide this information, the OA must verify full name to continue.
    ◾ If the OA provides the full name as listed in the Solix Tool, continue with activation, go to step 3 Create an ICare account.
    ◾ If the OA cannot provide correct customer name, DO NOT continue and tell the OA: ◾ suggested verbiage: “I cannot continue with the account activation as the application ID and customer name do not match. Please check your records, can you please provide me with the app ID again or please check your records to make sure you gave me the correct application ID for this customer..”
    ◾ Never provide customer name showing on Solix account.
    ◾ Ask OA to verify application ID is correct for the customer they want to activate a phone for.
    ◾ Only continue when the application ID and the customer name given by the OA match.

    3. NOTE: The solix status will show: “NLAD Pending Enrollment – Order Queued” – Proceed to activating ICare account, step 3 ◾ The real-time process was designed to be first approved by Solix, in order to submit to NLAD, the account must have a PTN, why ICare account is created before sending to NLAD.
    ◾ The OA or retail agent will review their solix csi screen for final NLAD approval before giving the customer the device.

    3. Create an ICare account with zip code from Solix CSI Tool and Lifeline Key. 1. Follow the established CST process, Account | Activate | ASW to create the ICare account. ◾ Since the approval process only takes 3 to 5 minutes, the customer will be present.
    ◾ OA/Retail agents will have PIN and answer to security answer of customer in order to set up the account.

    2. Never advise the caller to give the customer the phone ◾ EXCEPTION: For CA customers ONLY – customer must have an activated phone before CA-PUC will review the application for approval. OA will be giving device to customer even though status in solix is pending. ◾ For NON-CA OA or Retail agent must first check Solix screen to verify customer passed NLAD check ◾ If customer did not pass NLAD check, ICare account will be canceled.

    4. Note the account.
    5. End the call.

    Retail Agent FAQ

    FAQ: Answer:
    What is the roll out schedule for the retail launch? • Right now we only know that 17 locations in NY will offer real-time approval process.
    • Work is being done to roll out to remainder of states. ◦ No ETA on when that will happen.

    What hours do Solix support real-time application approval?
    • Mon-Fri 7:00am-10:00pm CST; Sat 9:00am-8:00pm CST; Sun 11:00am-6:00pm CST

    How will I know that a retail agent is calling to activate a customer’s account/device? • Retail agent will identify themselves as an out-reach agents (OA) when they call in? ◦ “Hi, I am an ASW retailer who needs to activate a device. I have an App ID.”

    When a Retailer agent contacts the dealer queue to activate a customer’s device? What do I need to do? • Go to the Solix CSI Tool and enter the App ID, which the retail agent will provide.
    • NEW STEP: Ask the retail agent to verify the customer’s full name ◦ Continue ONLY if the name given matches what is showing in Solix.
    ◦ Tell the retail agent you can’t continue if the name provided doesn’t match what shows in Solix for theat application ID.

    • Copy Lifeline Key and zip code ◦ Do not spend a lot of time reviewing personal information with retail agent.
    ◦ Quickly make sure the app pulled up is for the correct customer by asking for customer name only.

    • Go to ICare and create a new account for the customer. ◦ Follow the established CST document: Account | Activate | ASW
    ◦ Again, since you verified the name for the application, no need to review personal information when creating ICare account.
    ◦ Ask only for the PIN/answer to security question and ESN.

    What do i do if the status in the Solix CSI Tool shows “NLAD Pending Enrollment – Order Queued”?
    Continue on with creating the ICare account, the application cannot be sent to NLAD for verify until it has a PTN associated with.
    • The retail agent will not give the customer the phone if NLAD verified failed.
    • If NLAD denied: ICare account will need to be canceled – at times the retail agent will call to cancel the account to free up the ESN. You can cancel, as long as retail agent has PIN/answer to security question.

    Your job is solely to activate the ICare account.

    Remember this is a very differnt process than when a cusotmer applies and is sent a phone through the mail. Never tell the retail agent that it will take 2 to 3 hours to process. The pending status is by design for this real-time approval process. Continue with ICare account activation. The NLAD decision only takes a few minutes and the reatail agent will watch solix before the phone is handede out.

    Do I need to review plan information with the caller?
    No, the retail agent will have informed the customer on all plan information, prior to them having filled out the application.

    Your job is to simply activate the ICare account.

    Should I give the caller the PTN? Ask if caller needs the PTN, the agent will need to verify the application passed NLAD check in Solix CSI Tool, the PTN will be listed there for the customer.
    Will the Retail agent hear a recorded message when they call the dealer queue? • No, the volume of calls we expect from this program did not constitute the need for a recorded message.
    • They will just hear: You’ve reach Assurance Wireless.

    What do i do if a retail is calling me asking me what a particular status means?
    The retail agent should not be calling ASW care to find out the status of an application. They have been trained on the meaning of all the statuses.

    Tell the retail agent to get with their supervisor/manager. If you can, get an App ID or agent ID so we can forward that information to their national sales managers so they can be coached.
    The only time a retail should be calling ASW care is to activate an account, and on occassion to cancel an account where the customer was denied to free up the ESN. The retail agent may also call if they have issues activating the phone – troubleshoot using your established process.
    What do i do if I receive the error, “(Trace #619051): Apartment Number is not the correct number of characters being displayed in i-Care” when I’m trying to activate an account.
    These can’t be fixed.
    • Retail agent needs to complete a new application for the customer and ONLY use eight characters in the apt field
    • Tell the retail agent, they cannot put more than eight characters (including spaces) in the apartment field.
    • They do NOT need to put in “apt”.

    What do I do if a retail agent calls and asks me to cancel an account to use the device for another customer?
    Update: 9/10 Per vendor managers – care is allowed to cancel an account as long as the retail agent can verify either the PIN or security question answer.

    If the retail agent cannot verify with PIN or answer to security question, tell the retail agent to follow their established process for canceling.
    • Use cancelation reason: Customer requested. ◦ ESN is immediately freed to use on another account.

    Out-reach agent (OA) FAQ

    FAQ: Answer:
    What happens if a CA customer calls to say they received a Jax and was supposed to receive an Android device?
    (10/29)This is a know issue that has impacted some CA customers. Since all CA OA only offer Android now, this is no longer an issue.
    • Never tell the customer that they were lied to or deceived.
    • If the account does not have the UAI on it stating the customer was identified as being impacted. ◦ Tell the customer that you will have the order researched to see what happened.
    ◦ Do NOT promise the customer will get an Android, but tell them you are looking into it.
    ◦ Apoligize for any consusion this may have caused and encourage the customer to activate their Jax. ◾ If the customer is found to be impacted – an Android will be sent out and and RMA to send back the Jax.

    ◦ With the UAI – follow instructions in UAI
    ◦ Without UAI – submit escalation to back office

    What to tell a customer who contacts care to ask when more CA cities will offer android devices? As of 10/29 All CA OA are now offering only and Android device.
    What do i say to a customer in CA who does not want an Android and wants a feature phone?
    Tell the customer you can help them by sending them an application that they can return or by applying via another channel.

    i.e.: IVR or Web
    • The customer will get a Jax phone and it will be mailed to them.

    For CA only – does the customer walk away with an activated phone?
    YES, for CA only customers – the customer must have an activated phone prior to CA reviewing for approval.

    What this means for you. After the ICare account is created, the CA OA will put the battery in the phone and turn it on to initiate the over the air programming.
    • Troubleshoot as needed if OA has problems activating.

    CA Customer will walk away with an activated handset even though the Solix status still shows “CA Pending”

    How long does it take the CA-PUC to review an approve/deny the new application?
    This is business as usual. CA-PUC will review the application after the phone is activated that is associated with the application.

    Normal SLA is 7 days.

    How will the customer know if they are fully approved or denied by CA?
    The CA PUC will send an approval letter welcoming the customer to LIfeline service.

    If denied, the cusotmer will receive a denial letter and the customer will lose their service on the MRC date.

    Does the customer still get the pink evelope that must be returned? NO, the real-time activation process for CA eliminates the need for the customer to return any information unless of course they are denied and more information can be returned to re-review.
    What happens to the device if the customer is denied?
    There is a very small amount of CA customers that may be utlimately denied service by CA-PUC.
    • Extra verifying measures have been put in place prior to the status changing to “NLAD Pending Enrollment – Order Queued”
    • The business is accepting the risk that some customer may ultimately get denied. There is no request that the customer return the phone.

    How is the ICare activation process different for CA-OA vs.NON CA-OA?
    The process is exactly the same except the following:

    For NON CA OA – the Solix status must be in a pin-activated state before the OA activates the phone and the phone is given to the customer.

    For CA OA – the phone is activated immediately after the ICare account is created and active.
    • The Solix status still shows CA-Pending
    • The CA-PUC completes the final review of the application after the phone has been activated and renders a decision within 7 days.

    Customer calls to change their address but you find the edit option in Solix is not available, what do i do?
    This issue has been fixed (11/13/15)

    If future issues arise, please escalate.

    What is the roll out schedule for the out-reach agent launch? • Updated 10/29: All CA to offer real-time approvals
    • 8/29: All states to offer out-reach real-time approvals ◦ Except: OR & TX (these states approve their own applications)

    What hours do Solix support real-time application approval? • Mon-Fri 7:00am-10:00pm CST; Sat 9:00am-8:00pm CST; Sun 11:00am-6:00pm CST

    How will I know that an out-reach (OA) agent is calling to activate a customer’s account/device? • OA agent will identify themselves as an out-reach agents (OA) when they call in? ◦ “Hello I am an out-reach agent, I need to activate a phone.”

    Will the OA agent hear a recorded message when they call care? • Yes, the following message is played when the OA dials the 800# to contact ASW care to activate a customer’s device.
    “Thank you for calling Assurance Wireless Activation Line. Please remember to have your customers Application ID, Account PIN, Handset MEID/ESN, and your call back number ready. You are now being routed to an Assurance Wireless Care Agent. Please Note: This phone number should not be given to customers.”

    What do i do if the status in the Solix CSI Tool shows “NLAD Pending Enrollment – Order Queued”?
    Continue on with creating the ICare account, the application cannot be sent to NLAD for verify until it has a PTN associated with.
    • The OA will not give the customer the phone if NLAD verified fails
    • If NLAD denied: ICare account will need to be canceled – at times the OA will call to cancel the account to free up the ESN. You can cancel, as long as OA has PIN/answer to security question.

    Your job is solely to activate the ICare account.

    Remember this is a very differnt process than when a cusotmer applies and is sent a phone through the mail. Never tell the OA that it will take 2 to 3 hours to process. The pending status is by design for this real-time approval process. Continue with ICare account activation. The NLAD decision only takes a few minutes and the OA will watch solix before the phone is handede out.

    Do I need to review plan information with the OA?
    No, the OA will have informed the customer on all plan information, prior to them having filled out the application.

    Your job is to simply activate the ICare account.

    Should I provide PTN to OA after creating account in ICare.
    Ask the OA if they need the PTN, the PTN will be listed in the solix CSI screen that the OA will have to reference before giving the device to the customer.
    • They must check for final approval from NLAD.

    When an OA agent contacts the care queue to activate a customer’s device? What do I need to do? • Go to the Solix CSI Tool and enter the App ID, which the OA will provide.
    • NEW STEP: Ask the retail agent to verify the customer’s full name ◦ Continue ONLY if the name given matches what is showing in Solix.

    is that ok for u?
    thank u for stain on the line
    asonas yu end this call …no no yet or u recharged
    four dollar and erir cents
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    giveus a call o monday or

    im right here
    firto phone caount and then the pin
    sara plis reminme the last
    is 5.67 inclundin taxes
    i dont quite get it
    m goin to place on hold just 1 minet il be raight bacjk

    —–

    ten cents fue removed have to reaply i can send u app
    now have 50 mnutes but 5 dollars

    the remaining is gonna expired if u add this plan today my advise to u sr
    as nas u spent giveus a call

    the last recerte sattus was pending the customer had already the aprroval letter but no phone

31. 

    czxczxzxzxxxxx 17 noviembre, 2015

    replacement
    dialing

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    6 at the end
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    to see why 10cents copy the phone humb and open in solix to see the reason

    port
    name, phone,pin,account id, brand
    sending an app
    98188
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    patrick
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    2066192740
    15310 macadam route 8201 apt , w 98188 tukwila

    sprint phone can keep our asw service

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32. 

    fdsfsdfsdfsd 17 noviembre, 2015

    Application Processing

    When the customer sends the application back to us, the eligibility check and approval should complete within 7-10 business days. Due to the volume of applications this may take longer.
    • If the customer isn’t approved, they’ll receive a denial letter.
    • If the customer needs to provide more information to prove their eligibility, they’ll receive a letter indicating what is needed.
    • Once a customer is approved for service they’ll receive an Approval Letter and a phone in the mail. ◦ The letter and phone are shipped separately.
    ◦ Starting 2/26 – customer approval letters will no longer contain the customers Lifeline PTN (Except Oregon Customers) ◾ A sticker will be included with the phone to helpl the customer find their Lifeline PTN.

    ◦ The letter and phone can take 7-10 business days, after approval, to arrive.
    ◦ The customer will most likely receive one before the other. ◾ The customer will need to know their Account PIN in order to program their phone.
    ◾ If they get the phone first and remember the Account PIN, they can program the phone without waiting for the Approval Letter.

    • After the customer receives the both the letter and the phone, all they need to do is program the phone, see Kyocera Jax (S1360) Device Programming (ASW).
    • Follow the steps below to check the status of an application.

    To check a customer or application status, login to the Solix CSI Tool. Search for a customer by name, city and state.
    • You can use the first two letters of both the first and last name, this may bring up more records than needed but will help if there were typos on application input.

    3
    A list of all customers with matching criteria displays.
    • If necessary, locate the correct customer record by matching the Service Address of the customer.
    • If there is no customer record that means we have not sent an application, assist the customer with getting an application by following the Assurance Wireless | Request for Lifeline Application | ASW.

    According to our system we have not received the signed application and supporting documents back from you. If you don’t have the application I’ll be happy to request another one be sent to you. May I validate your Mailing Address?

    The customer should send the completed/signed application to:
    • Fax: 877-732-3018
    • Mail: Assurance Wireless, PO Box 686, Parsippany, NJ 07054-9726

    Denied & Pending

    This customer was initially denied.
    • Selecting the App ID for the denied application will display the reason (P.O. Box was used as Service Address).

    This is a correctable; Cert Soft Denial means the customer is given another opportunity to resend the application with the requested updated information.

    Let the customer know the following:
    I can see your initial application has been denied because , however you have the opportunity to address the reason for denial and send back another application. Please review the letter we sent for instructions.

    in review
    This means the application is currently being reviewed. Let the customer know the following:
    I can see your application is in review. This means a decision will be complete in the next 2-3 business days.
    • FLORIDA
    I can see your application is in review. If you applied based on income, your application will be reviewed by the State of Florida. This decision can take 15-21 business days.
    • OREGON
    Follow this path for Oregon application status.
    • CALIFORNIA
    Follow this path for California application status
    Customer Example – Eligible, Except for Address Conflict

    The customer has been approved, but there’s an address conflict. They have been sent the Address Conflict package (see Application and Eligibility Process page). They need to complete and return the document before they can be fully approved and sent a handset.

    I can see you’ve been approved but there’s another person with service at your address. We have sent you an address validation package. Please complete the applicable document in that package and return it to us. Then we’ll be able to complete the approval and send you a phone.

    If the customer hasn’t received the package, resend the USAC package from the bottom right of the customer account screen in Solix.

    denied
    This customer is denied. Selecting the App ID for the denied application will display the reason.

    The customer will receive a denial letter explaining the reason for denial. They will also receive another application if they would like to try again.

    I can see your application has been denied because . You will be receiving a letter indicating the denial reason along with another application. If you still want Assurance Wireless service, please fill out and return the new application.
    Customer Example – Approved
    Customer has been approved for Assurance Wireless service. They will be receiving the phone and Approval Letter in the mail.
    • The letter and phone are shipped separately.
    • The letter and phone can take 7-10 business days, after approval, to arrive.
    • The customer will most likely receive one before the other. ◦ The customer will need to know their Account PIN in order to program their phone.
    ◦ If they get the phone first and remember the Account PIN, they can program the phone without waiting for the Approval Letter

    If the customer is very annoyed/frustrated because the decision is taking what they think is too long, let them know due to high application volumes it can take 7-10 business days to process. Additionally you can escalate their issue and we’ll investigate.

    Follow the steps to open a Case so we can investigate what might have happened.
    • On the Manage Cases page in CST follow the instructions to Create a Case for a Non-Sprint Contact.
    • Then create a new Case ◦ Case Type – Assurance
    ◦ Sub Type – Solix Application Status ◾ Also necessary ◾ Name
    ◾ City
    ◾ State
    ◾ Zip
    ◾ Call back number
    ◾ Date application returned to Solix
    ◾ How application returned (fax/mail)
    ◾ Detailed description
    After assisting the customer please leave a note on the account in Solix:

    You must select a Reason and a Result. Leave a note in the Customer Call Notes section then select Complete Call.

    in review
    can see your application is pending delivery to the Oregon PUC for review. We send applications over on Sunday and the eligibility checks are done by the State of Oregon Monday through Thursday. We will receive the decision on the Friday after they review.
    • Applications are sent to Oregon for review each Sunday. Even if we receive the application on a Monday, it won’t be sent to Oregon to review until the following Sunday.

    Customer has been found to be eligible by CA PUC for CA Lifeline service and was sent an application.

    Tell the customer:
    The California Lifeline Administrator has sent out their application to you, it will be in a pink envelope. Yyou must complete and return that application with the supporting documentation.

    If customer has returned the California application and is checking status, tell the customer:
    If you’ve returned the application and supporting documents to the California Lifeline Administrator, you will be receiving an approval or denial letter in the mail from them.

33. 

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    back offic review the case
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    absoluri sr
    take the ando…. put it back agin
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    do u see the word yes on the screen
    go back to the menu screan, press that one
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    all infor about cus to contac

34. 

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